Topics

1

Mitel Software Applications / Mitel 5000/Mitel Border Gateway/No Audio on External Phones

« on: October 12, 2018, 02:42:46 PM »

Help! My organization is trying to set up teleworker for a location that is outside of our internal regional network. Phones that are at other locations using teleworker and within our internal regional network work just fine. Phones that are not within it have no audio at all - the phones ring but neither end can hear the other, and when answered by a phone within the network it hangs it up. Mitel has looked at the tug logs and points back to us or a firewall issue. We have opened all the ports but something is still stopping traffic. Traces show that it is being blocked but we have been unable to make it work. This was supposed to be operational a month ago and no one has been able to resolve the issue: our vendor, Mitel or our corporate techs. Has anyone else ever had this? or have any suggestions - we are desperate enough to try anything. thank you!

2

MiVoice Office 250/Mitel 5000 / Large CPU System Utilization and Very Poor Call Quality on Mitel 5000 System

« on: November 15, 2017, 11:30:37 AM »

We had a brand new Mitel 5000/250 controller installed in February. We have had many issues, and have implemented VLAN and QoS on our network (Cisco Meraki MS350 and MS250 switches that all the phones are plugged into), as well as upgraded the software, and did a direct connection between the controller and our main switch. We did this as users were randomly being disconnected from calls, and the call quality was so bad that our users have resorted to using cell phones instead of their desk phones. We are school district and have occasion to dial 911, this is an issue due to the call quality. This morning our system went totally crazy, and our PA system that is connected to the phone system was even as well. We've noticed that the issues seem to be associated with 100% CPU utilization and the large percentage of that being application instead of users. We've reached out to our phone installer and they keep pointing to our network. Is there a way in the Mitel controller to figure out what is causing the issue? I looked at the ipra log this morning and noticed lots of error 110 as well as some other issues. We are desperate to try anything to resolve this issue as it is impacting our school greatly. I've tried contacting Mitel, but they won't talk to me as I'm not a Mitel tech. We selected Mitel for its features, but have come to regret that decision with this latest major issue. Any suggestions would be greatly appreciated.

3

MiVoice Office 250/Mitel 5000 / vLan help

« on: October 30, 2017, 09:58:00 AM »

My organization had a Mitel 5000 system installed back in February - we are still trying to get the system up and operational to its full capacity - to say that the vendor and Mitel have been less then supportive would be an understatement. We are at the point where our bosses are questioning the decision to implement the system. We have one last chance - implementing a voice vLan. We have tried to get support from our vendor to do this, and I have managed to figure out all but one thing - when I go to set up the IP range I get the error message that it is not within the Processor Module subnet. Any assistance would be gratefully appreciated.

Thanks!

4

SIP On Mitel / Mitel 112 DECT Phone - 5000 Controller

« on: April 27, 2017, 07:57:12 AM »

Hi - Our phone vendor recently set up 3 Mitel 112 DECT Phones in our 5000 controller (not sure if that makes a difference). The users are able to make and receive calls; however, when calling any phone system where there is menu that requires additional keys to be pressed on the phone, it does not seem to register that the user is pressing the keys. I am thinking it is a setting that needs to be checked but not sure where that would be. Thanks for any help

5

MiVoice Office 250/Mitel 5000 / Busy signal on incoming lines can only be cleared by rebooting

« on: March 28, 2017, 03:10:59 PM »

We recently upgraded our phones at our one location to be a mix of digital and IP, but kept the existing controller (a 5000 HX I believe). The original vendor that installed the controller is not the one that upgraded the system. Since changes have been made in the controller, callers randomly receive a busy signal when calling the main number, but if we call on one of the other numbers in the phone hunt group we can get through. The phone company has checked the lines and says there are no issues with the line and we have added additional lines to the phone group. They did mention at one point that the lines are getting locked out. The only way we can resolve this issue is to reboot the controller, which leads me to believe that the problem is with the system, not the phone lines coming in as our vendor asserts. I took some screen shots the last time we had the issue, before rebooting the controller. Are there any suggestions on how to resolve this issue?

6

MiVoice Office 250/Mitel 5000 / Screensavers on 5360 Phones

« on: March 22, 2017, 10:27:24 AM »

I'm not sure if this topic is covered in another post, but we just installed 5360 Phones at our organization. On some of the phones the screensaver is not working, and the only way to make it work is to default the phone to the station default, multiple times. Due to the upgrade of the phone firmware, Mitel removed the Enable/Disable Screensaver function. does anyone have a solution that doesn't involve resetting the phone to the station default?

Thanks for any assistance

7

MiVoice Office 250/Mitel 5000 / Hot Desking across Multiple Nodes, within LAN

« on: March 16, 2017, 02:21:53 PM »

I am hoping that someone can help. We recently installed a Mitel System in two of our locations. The locations are connected via a LAN, and there is a Mitel 5000 controller at both locations. We have several users that have offices in both locations, and wanted to be able to use the hot desking feature with them. We are being told that this is not possible across multiple nodes, but I am hopeful that someone has a solution for us that will work as we are within the same network. Our organizational leaders have offices in both spots and this is one of the features that sold them on the system, being able to use the same extension. Any assistance would be greatly appreciated as our installer has been unable to figure this out.