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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: cahrens on May 08, 2017, 06:19:56 PM

Title: reverse transferred calls don't show in the call log/History as an answered call
Post by: cahrens on May 08, 2017, 06:19:56 PM

If a call answered by an Operator phone and then transferred to a phantom extension (Parked) the extension that does the reverse transfer to pickup that call does not see that call in their call history as an answered call. If the call is transferred the call shows in the call log/history as an answered call.
Anyone have an idea how to get around this problem?

Title: Re: reverse transferred calls don't show in the call log/History as an answered call
Post by: DND ON on May 08, 2017, 09:03:10 PM

Call logs show calls which are dialed, received or missed. A reverse transfer is none of those call types.