Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: JasonPetty on April 27, 2017, 06:08:09 PM
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I have a phone that when he calls an extension outside the local network like from one location to a second location he cannot hear the person on the other end. Is there a feature that he may have accidentally dialed to cause this? I can hear him but he cant hear me. Are location are tied together by VPN which allows store to store 3 digit ext calling.
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JasonPetty,
Does this happen between him and other sites or just your phone?
Are you able to call other phones on his site with no issues?
Thanks,
TE
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It happens between any other site, on site I believe is fine.
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Yes also any other phone at his site is fine. It is only the phone affected.
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First thing I'd try would be swapping out two phones without changing any programming. If problem stays at the physical location it's a weird network issue (don't know what might be in the network) and IT can work on it. If problem moves with the phone extension it could be phone instrument or extension programming. Unlikely phone is bad but you could check by swapping MAC in programming for extensions, see if problem stays with extension or stays with instrument. More likely something is wrong with extension programming. You can search for the error. You can copy/paste from a working extension. Or I'd probably put a dummy MAC in existing bad extension, create a brand new extension and attach the MAC of problem phone and test. If it works I'd consider just fixing my test extension to be this guy's extension.
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The problem seemed to have fixed itself. The phone is working correctly today.