Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: cholzhauer on September 23, 2015, 08:54:09 AM

Title: What happens after initial recording?
Post by: cholzhauer on September 23, 2015, 08:54:09 AM

Customer calls in, gets the recording of "please wait while we connect your call" then silence.  I would like to play our on hold music at this point, but it seems to me that I don't have that option; I have to play a recording from the autotex recordings.

I'd love to be proven wrong.

Title: Re: What happens after initial recording?
Post by: cholzhauer on September 23, 2015, 09:26:55 AM

I did some more digging.  It seems that after that recording plays, the application should timeout and go to the destination specified by the timeout.  In this case, it's a hunt group that has on-hold music set and also has an announcement set.  It's my impression that the announcement should play, for whatever reason, isn't

Title: Re: What happens after initial recording?
Post by: Tech Electronics on September 23, 2015, 01:26:46 PM

cholzhauer,

I'm not sure that I understand where your issue comes in at. Is this a CRA doing a transfer or are they waiting in a HG to be answered?

Thanks,

TE

Title: Re: What happens after initial recording?
Post by: cholzhauer on September 23, 2015, 02:59:59 PM

They're dumped into a hunt group

Title: Re: What happens after initial recording?
Post by: Tech Electronics on September 23, 2015, 03:51:18 PM

Cholzhauer,

Well there are locations within CRAs and HG that allow you to determine what plays during certain scenarios.

Thanks,

TE

Title: Re: What happens after initial recording?
Post by: 619Tech on September 25, 2015, 01:44:32 PM

If you are transferring from an Auto Attendant to a Hunt Group, I believe you need an Extension ID created in Voice Processing for the Hunt Group. Also, the announcement device in the HG does not "play" until the HG's announcement timer expires.