Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: joshgoldeneagle on October 03, 2018, 04:28:16 PM
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I have three Mitel 5320 and 5330 hand sets stuck at "Use Hold Key To Send Pin".
Here is my troubleshooting so far:
1. I verified my system options are at the defaults. Replace pin is set to ###, new handset pin is set to ***.
2. I tried ### + extension + Hold
3. I tried multiple different extensions that are available. Extensions 1561, 1581, 2904, 2905, and 2907 are all either hot desk profiles or extensions that are available.
4. I reset a phone to the factory defaults by holding down arrow key will power on
Please note I am testing these phones in locations where other phones are working correctly, so I now my network connection is valid. When I enter ### + extension + hold, I see a single asterisk appear on the screen for each key press, and then when I press hold all the asterisks go away.
Thank you, be well, work hard, enjoy life!
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Hi Josh,
Are they set on the system as 52/53xx phones? if so have you tried manually removing the MAC address from the extension on the system?
If you go to System > Devices & Feature Codes > Phones > (ext no) > IP Settings > Network Settings.
There will be a Mac Address field, Right click and clear this, then try registering the phones with *** ext hold.
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Josh are those extensions programmed in the system and are they set to the correct type of handset? Sometimes when I've done a site with many 5320's and a few 5340's I'll have everything set to 5320 out of habit and mess myself up.
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Clearing the MAC address from the extension as you described has resolved the issue :) Thank you
Hi Josh,
Are they set on the system as 52/53xx phones? if so have you tried manually removing the MAC address from the extension on the system?
If you go to System > Devices & Feature Codes > Phones > (ext no) > IP Settings > Network Settings.
There will be a Mac Address field, Right click and clear this, then try registering the phones with *** ext hold.
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Clearing the MAC address from the extension as you described has resolved the issue :) Thank you
Hi Josh,
Are they set on the system as 52/53xx phones? if so have you tried manually removing the MAC address from the extension on the system?
If you go to System > Devices & Feature Codes > Phones > (ext no) > IP Settings > Network Settings.
There will be a Mac Address field, Right click and clear this, then try registering the phones with *** ext hold.
No problem, I've had the replace code not work before so this is the easiest way
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I advise against using the replace code.
I have had it work for a short time and then after a system reset it reverts to the old MACS.
I always clear the MAC as per MAgye and have never had issues with that.
I did once have a phone that was build with the menu and hold buttons put in backwards. Was hard to explain that to a customer...
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I've never done it any other way than right click on the phone and clear the PIN.
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I advise against using the replace code.
I have had it work for a short time and then after a system reset it reverts to the old MACS.
I always clear the MAC as per MAgye and have never had issues with that.
I did once have a phone that was build with the menu and hold buttons put in backwards. Was hard to explain that to a customer...
That's funny. I had one once with two 6's on the keypad instead of 6,7.
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I advise against using the replace code.
I have had it work for a short time and then after a system reset it reverts to the old MACS.
I always clear the MAC as per MAgye and have never had issues with that.
I did once have a phone that was build with the menu and hold buttons put in backwards. Was hard to explain that to a customer...
That's funny. I had one once with two 6's on the keypad instead of 6,7.
We had a 6920 where the screen was upside down last week :o