Topics

16

Mitel Software Applications / ALM0030 - Data collection

« on: July 15, 2016, 08:25:09 AM »

Hi,

Any idea why im getting this error - Minor   ALM0030 - Data collection   7/15/2016 2:48 AM          Mitel,SMDR timeout     Data collection". I changed the timeout to 15 min and im not getting as much notification as before but there are still 5 or 6 instance through out the night and it only happens after midnight. Our scheduled is set to 24/7 so not sure on this. Thanks in advance!

17

Mitel MiVoice Business/MCD/3300 / Call history

« on: February 08, 2016, 02:00:17 PM »

Hi,

I have been looking in a way to get a call history on a digital phones, is there a way to do that? I know it work on a VOIP and from what I read before you can only have that if you are logged in to ACD on a Digital Phone.

18

Mitel MiVoice Business/MCD/3300 / Remote Logout ACD Login

« on: February 08, 2016, 01:57:57 PM »

Hi,

Is it possible to remote logout an ACD login on a phone? How do you do that? Thanks!

19

Mitel MiVoice Business/MCD/3300 / Configure DID Numbers

« on: November 12, 2015, 06:29:36 PM »

Hi,

I have been looking on where do I change on how many numbers mitel will take from the DID to be programmed on a phone. Lets say that I have 123-4567 and I just want to take the last 3 digits (567) where do I configure that? I had been checking and cant figure it out. Thanks in advance!

20

Mitel MiVoice Business/MCD/3300 / RAD Stopped playing

« on: August 07, 2015, 03:09:02 PM »

Im not too familiar with RAD but for some reason one of the RAD just suddenly stopped playing. I tried the other RAD and they are working I tried to follow how they are interconnect and read all I need to read but I dont see why its doing it. I even ftp to the server and found the file that plays on the RAD and confirmed that is the right one. Can  you help me point to the right direction.

21

Mitel MiVoice Business/MCD/3300 / Call forwarding and Voicemail Question

« on: October 30, 2014, 03:01:19 PM »

Hi I am fairly new with the mitel system and just learning along the way and I am getting confused with this setting. I have setup a voice mail to one of our phone which has a did number, the user enabled the call forwarding always on that phone and forward to his cellphone. Now when internal user call his number and just dial his extension 5555 and he doesn't pick up the call, it leaves a voice mail to his cellphone. If someone call his whole number 204-123-5555 it leaves the voice mail on his mitel phone. How can I set it so that it just leaves a voice mail on his cellphone or just on his mitel phone not separate. Thanks