Messages

1

Mitel Software Applications / MiCC - BluStar installation

« on: December 01, 2021, 03:11:44 AM »

Hello.

I'm installing new MiCC instance. When I'm trying to install BluStar on MiCC server I can not see a SQL database. When I enter it manually it does not work too.
Microsoft SQL Express 2014 is installed on the same server as MiCC. I'm using Windows Server 2019.

2

Mitel MiVoice Business/MCD/3300 / Re: RAD is not working

« on: September 14, 2020, 05:59:16 PM »

Yes. We don't use VM. We need it only for RAD.

3

Mitel MiVoice Business/MCD/3300 / Re: RAD is not working

« on: September 14, 2020, 03:26:23 PM »

No i have 4 VP ports. Backup was make a week ago.

4

Mitel MiVoice Business/MCD/3300 / Re: RAD is not working

« on: September 14, 2020, 08:01:04 AM »

Whan I call to the Company main number announcement should play. During it I should have abiity to use DTMF to connect to any number in the company. After RAD announcement end, it should transfer Me to information number.
VM port 1 has 300 Prime DN. This DN is a SuperSet 4150. It has assigned COS:

Answer Plus Delay To Message Timer  20
Answer Plus Expected Off-hook Timer  52
Answer Plus Message Length Timer  50
Answer Plus System Reroute Timer  0
Recorded Announcement Device  Yes
Recorded Announcement Device - Advanced  Yes

COV/ONS/E&M Voice Mail Port  No
ONS VMail-Delay Dial Tone Timer  5

I have an information that if someone is calling internal to number 300 it hears MoH.

Now when I make a call to the company main number, I hear waiting tone and information number is picked up without any announcement.

STATE EXTENSION 300
  Location    | Device               | State         |  Owner  | ID   |Status   
----------------------------------------------------------------------------   
 1 4 27   1  1| Superset 4150        |Idle           |         |      |         
 1 4 27   1  2| Unassigned           |Not applicable |         |      |         
 1 4 27   1  2| Alternate Codec      |Idle           |         |      |         
----------------------------------------------------------------------------   

5

Mitel MiVoice Business/MCD/3300 / RAD is not working

« on: September 14, 2020, 05:34:38 AM »

Hello.

MiVB - 6.0 SP3
Active Software load - 12.0.3.15

Two days ago We had License Violation on his system. We uploaded new cert and sync with AMC. After that, problem with License gone. But new appear. RAD stoped working. We uploaded backup that We had (before License Violation RAD was working), but all the time RAD is not working.
Where can be a problem?

6

Mitel MiVoice Business/MCD/3300 / Re: Bad voice quality, DTMF is not working - BRI

« on: September 02, 2020, 04:35:56 AM »

Hello.

I have a problem with voice quality and DTMF is not working for external call.
We have checked it on two controllers (CXi and CXi II) and problems are the same. additional We made tests on 3 BRI cards.
Both controllers have fresh MiVB system and different backup (one is from July and second is form August). Backup from August is after Security Certyfication was uploaded.
All calls, announcements and DTMF in Internal calls are OK.
Additional We made a test using A 5000 and there is no problem with External calls and DTMF.

7

Mitel MiVoice Business/MCD/3300 / Bed voice quality, DTMF is not working - BRI

« on: September 01, 2020, 10:05:33 AM »

Hello.

I have a problem with voice quality and DTMF is not working for external call.
We have checked it on two controllers (CXi and CXi II) and problems are the same. additional We made tests on 3 BRI cards.
Both controllers have fresh MiVB system and different backup (one is from July and second is form August). Backup from August is after Security Certyfication was uploaded.
All calls, announcements and DTMF in Internal calls are OK.
Additional We made a test using A 5000 and there is no problem with External calls and DTMF.

8

Mitel MiVoice Business/MCD/3300 / Call Forward Chain

« on: November 15, 2019, 06:03:04 AM »

hello.

I would like to configure call forward Chain for 4 phones. I can not use Hunt Group, Ring Group or Pickup Group to do that. And that's why I need to configure Call forward Chain.
Scenario:
Someone from External is calling to the number 100. Number 100 is a main number on which is an announcement, after that announcement custommer can wait till operator will pick up the phone or choose number. If custommer will choose number for example 110 and if call will not be picked up for example for 15s, then call should be forward to another number, for example 111. And again if call will not be picked up for example 15s, then call should be forward to another number for example 112, and so one up to 4 numbers.
I have change System Options - Numbers of Forward Hops to 4
In COS Call Forward (internal Destination) and Call Forward Accept is set for Yes
In Call Rerouting First Alternatives I set up No Answer DID for This and in Directory Number I put number on which call should be transfered. I did that for all numbers in chain.
Now Call forward is working only for the first step. Any ideas why?

9

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: HotLine for SIP-DECT phones

« on: July 29, 2019, 04:34:38 PM »

I did it like You wrote few days ago, but it does not work..... Thats why I'm asking here, get an advice of the more experienced people in MiVO 400 than Me

10

Aastra - MiVoice Office 400 and MiVoice MX-One / HotLine for SIP-DECT phones

« on: July 27, 2019, 04:04:24 AM »

hello.

I have MiVoice Office 400 6.1 and OMM 8.0. I have few Mitel SIP-Dect phone 600d series, and 2 Plantronics DECT headset. How can I set HotLine to these phones.

Many THX for Your help

11

Aastra - MiVoice Office 400 and MiVoice MX-One / Intercom/Push-to-Talk - incoming Calls

« on: July 26, 2019, 07:18:32 AM »

Can someone explain Me how it is working/how can I configure it? I have MiVoice Office 400 and SIP-DECT system with software version 8.0.
Many THX for Youre help

12

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business call to high pay numbers

« on: July 17, 2019, 07:30:21 AM »

many THX for Your replay. Now problem is in Mitel, and We are trying to secure not only PBX but whole network.

13

Mitel MiVoice Business/MCD/3300 / MiVoice Business call to high pay numbers

« on: July 10, 2019, 02:39:06 AM »

Hello.

Is it possible to change Operator Extension field in Operator VM box using phone (I cannot see any changes in Audit Trial logs)? And how many times someone can type wrong PIN for VM box till box will be blocked. Additional question how someone can connect to the VM center from outside if VM HG is out of the DDI?
One of our customer had a some kind of hacker attack and system made a call to high pay number, and We have find that in Operator Extension field i VM box 0 was numer 00016042516000.

14

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business inbound call logs in web interface

« on: July 10, 2019, 02:20:05 AM »

Hello.

Can You explain how to do it?

Many THX for Your help.

15

Mitel MiVoice Business/MCD/3300 / Ringing Group

« on: April 30, 2019, 07:36:07 AM »

I have Ringing Group with 3 DN associated to it. If all 3 phones are busy, and I call to RG number is no busy. What I must do to change, if all 3 numbers are busy then RG number will be busy to?