Messages

16

MiVoice Office 250/Mitel 5000 / Re: How to show extension on Mitel 5330e devices

« on: October 27, 2023, 05:32:30 PM »

dschumacher,

You will probably have to reinstall SA&D again to solve that problem.

If you have Windows 10 or 11 then you will need to get SA&D 6.3 SP4 and install that first and then SA&D 6.3 SP7 and install that second. After that you can install the DB Programming version you need to access the phone system.

There are 32 and 64 bit versions of the software and it depends on whether you have 32 or 64 bit version of MS Office applications already installed on your system on which one to choose.

Sorry,

TE

17

MiVoice Office 250/Mitel 5000 / Re: Unanswered calls not forwarding to a new mailbox

« on: October 27, 2023, 05:23:28 PM »

greydan31,

The first entry should be the one going to VM and if Station - Busy is set to Yes and the Call Type you are testing with is also set to Yes then it should be going to VM on a busy condition. If you are testing with an IC [Intercom Call] that Call Type is usually set to No and therefore won't send calls to VM as that is usually a condition that you don't want.

The only other thing that I can think of off the top of my head is that there is a User account for Dynamic Extension Express setup for that user and it is controlling forwarding for that user's phone.

Go to Users > {extension} > Enable Dynamic Extension Express: No

If you do that and it starts working, then that is why System Forwarding isn't working as expected.

Thanks,

TE

18

MiVoice Office 250/Mitel 5000 / Re: How to show extension on Mitel 5330e devices

« on: October 27, 2023, 03:03:33 PM »

dschumacher,

No, there isn't a way to make changes to the extensions to show the extension via the AWP.

You need to get into their system's DB programming.

Depending on if their Feature Codes are default then 396 [Review Keys] can be used to view the keys on the phone to see what they are programmed as. The key that lights up when they answer a call should be their Call Key and that will show you the extension of the device if it doesn't already show up on the display in the upper right-hand corner of it.

Sorry,

TE

19

MiVoice Office 250/Mitel 5000 / Re: Unanswered calls not forwarding to a new mailbox

« on: October 27, 2023, 08:17:08 AM »

greydan31,

You didn't check the busy condition as one of the conditions when setting up the forwarding path.

You know you can also copy and paste one extension to another and just select the forwarding and flags when pasting to the extension you want to be the same.

Do you work for a VAR or are you the customer?

If you are the customer you may want to get training from your VAR and if you are the VAR you will want to get training from Mitel before they remove that as an option.

I have been thinking about creating a Udemy course for the MiVO-250, but I don't know if it would be worth the time.
 
Thanks,

TE

20

MiVoice Office 250/Mitel 5000 / Re: Unanswered calls not forwarding to a new mailbox

« on: October 26, 2023, 12:39:01 PM »

greydan31,

System Forwarding is a simple process so let's just go through it and let you figure out what is going wrong.

1. Create an Associated Mailbox for the device you want to create it for. That will automatically setup Message Notification when a message goes into the mailbox and provide you with a Directory entry if you use either First or Last Name.
2. Setup System Forwarding Paths to send calls to the Voice Mail application on Forwarding Point 1. This is located under Phone Related Information > System Forwarding Paths.
3. Verify the System Forwarding Flag is set to yes. Go to System > Devices and Feature Codes > Phones > {extension} > Flags > System Forwarding: Yes
4. Setup the System Forwarding Path. Go to System > Devices and Feature Codes > Phones > {extension} > Forwarding Paths: right-click and add the Forwarding Path to Voice Mail.
5. Click on the System Forwarding Path and verify the conditions can call types that will be forwarded to that path.

That is the basics to System Forwarding on the MiVO-250. You can press F1 on any of the pages to see more information on how that section is programmed.

Thanks,

TE

21

MiVoice Office 250/Mitel 5000 / Re: Unanswered calls not forwarding to a new mailbox

« on: October 26, 2023, 11:23:14 AM »

greydan31,

Did you make sure that the System Forwarding Flag was set to yes for that extension?

Thanks,

TE

22

MiVoice Office 250/Mitel 5000 / Re: Changing hunt group behavior

« on: October 19, 2023, 08:01:15 AM »

herpderp,

If the forwarding path for 1960 goes to a path that ends up with the other extension you want then you founnd out how it works.

If you want to do the same thing, but opposite of what it is doing now then you just need to create a new Forwarding Path for the other extension to use that goes to 1960 and then point the DID to the other extension. I am not sure I would change the existing ones unless I knew no other phone was using those System Forwarding Paths.

I am not sure what you are asking when you want to put it in DND, but here is my response to that.

If you put 1960 in DND right now and the System Forwarding is turned on for Station - DND on that phone then yes it will go to the other phone right away. However, 1960 will never receive any calls at all after that, even ones you want them to.

You can press F1 on any page you have questions about, and it will send you to the Help for that page.

Thanks,

TE

23

MiVoice Office 250/Mitel 5000 / Re: Changing hunt group behavior

« on: October 18, 2023, 03:54:35 PM »

herpderp,

So, currently the number they are calling goes to x1960 according to your picture.

If you think it goes to a Hunt Group then x1960 would have to be System Forwarded to that Hunt Group.

I would look at x1960 and see what type of System Forwarding it has setup on it. Go to System > Devices and Feature Codes > Phones > 1960 > Forwarding Paths > Click on the First Forwarding path to see where it goes.

You can just change the extension for that DID to the extension you want it to go to, but it may not have the forwarding setup to go to x1960 if they don't answer.

Thanks,

TE

24

MiVoice Office 250/Mitel 5000 / Re: Changing hunt group behavior

« on: October 17, 2023, 08:00:11 PM »

herpderp,

First of all if they are using PXXX then that is an Extension List and all phones in that group will ring at the same time.

If there are multiple PXXX numbers in a Hunt Group then all phones in the top PXXX entry will ring first until the No Answer Advance Timer is up and then it will ring all of the phones in the second PXXX entry and so on.

What you need to do is find the Hunt Group that calls are sent to for the number you are wanting to change things for.

That would depend on how the trunks get into your system and what type they are.

If you know the Hunt Group you want to change then you should see the members in one of two ways.

Each individual Extension will show up as a member in the order you want the extensions to ring in.
Each Extension List will show up as a member in the order you want the list to ring in.

Note: An Extension List can just have one extension in it.

Hope that helps,

TE

25

MiVoice Office 250/Mitel 5000 / Re: Launch DB shuts off after 10% loading

« on: October 17, 2023, 04:53:37 PM »

lundah,

It is an Access DB inside the backup you make.

If you change the file type of the database you download from the system to .zip then you can open and see the access db file inside it.

Thanks,

TE

26

MiVoice Office 250/Mitel 5000 / Re: Mitel database error on starting, my fix.

« on: October 17, 2023, 04:46:46 PM »

JeffonJohnsIsland,

Here is what I had to do recently.

1. Install O365 applications.
2. Install 6.3 SP4 SA&D 64-bit software.
3. Install 6.3 SP7 SA&D 64-bit software.
4. Install DB Plugins as needed.

Hope that helps.

Thanks,

TE

27

MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 - bypass menu system

« on: October 17, 2023, 04:43:51 PM »

spudwars,

Here are the steps that are required for Google Business Verification.

To get your Google business verification code by phone, you need to:
1. Sign into your Google Business Profile and choose the location you wish to verify.
2. Click Get verified and select Phone or SMS as the verification method.
3. Answer the call or open the text with the code. Make sure you can directly answer your business phone number or receive texts.
4. Enter the code into your profile to complete verification.

The step you want to make sure of is step 3 as when you answer the call it will tell you a code to put into your Google Business Profile.

This can be answered by anyone, but you need to know where the number provided goes and that is the number associated with their business not yours.

Thanks,

TE

28

MiVoice Office 250/Mitel 5000 / Re: Mitel MiVoice Office 250 - Username update and Voicemail reset to new

« on: October 17, 2023, 04:37:48 PM »

dschumacher,

You can call Mitel and see if they will send it to you, but I doubt it.

You used to go to the Inter-Tel FTP Site to get those things, but it may be shut down by now or at the very least doesn't have the correct software you would need to install first.

The issue is that if you have Window 10 or 11 you have to install the software in a certain order or you will have issues with it.

You would need to install 6.3 SP4 and then 6.3 SP7 and then you can load any DB Plugins you want to access your system.

Send me a DM if you are still having trouble after calling Mitel.

Thanks,

TE

29

Introduction and Announcements / Re: Hello from Ohio

« on: September 27, 2023, 09:31:22 AM »

Sharpy,

Wow, Data Manager and Intelligent Router, I haven't seen either of those in a long time.

Those are really old solutions from the Inter-Tel Axxess days prior to Mitel buying them out.

Data Manager and Intelligent Router later were combined into Contact Center Suite [Management], I honestly can't remember the name as it changed a lot. Later on I believe that Mitel changed the name a few times, but settled on MiContact Center Office, but I can't remember if Intelligent Router stayed in it completed form there.

So, if you still have those then most likely you have an old CS Model MiVO-250 [5000] and not the "new" HX Model.

If that is the case, you most likely have an old version of software too. The latest is 6.3 SP7 and I would guess you may be at 4.0 or below.

So, it depends, but I would say you would still need both of them going forward. The issue you will have would be making them work with a newer OS.

Personally, I would look at trying to update your current system or forklift it out to another product. Mitel doesn't really have a good affordable solution for SMB systems at the moment, but if you are savvy enough you might be able to install an open source PBX and save a ton of money on the headend and then pick the SIP phones you like. The other option is to move to a cloud solution, but it does require good Internet connections and a monthly subscription.

Thanks,

TE

30

Mitel Software Applications / Re: Installing MSL 11.0 on Bare-Bones Dell R350 for ISS

« on: August 31, 2023, 07:55:48 AM »

johnp,

I was looking at this last night and it seems you are correct as Mitel doesn't have the latest PERC drivers on the version of MSL I am trying to install.

I guess the next thing is whether or not the free version of VMWare will impose any limitations going forward.

Thanks,

Steven