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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MitelUK2010 on January 26, 2011, 11:02:31 PM

Title: Call History
Post by: MitelUK2010 on January 26, 2011, 11:02:31 PM

Any idea of how to have 1 pilot number that rings 2 DN's and generates call history on both - devices are in 2 different locations. Bearing in mind that call history will only be generated on the prime line.

Thanks

Title: Re: Call History
Post by: limamikeseven on January 27, 2011, 01:02:22 AM

I'm afraid the only way we going to get this right is by checking TMS stats, I have tried a couple of things to no avail. sorry

Title: Re: Call History
Post by: bluewhite4 on January 27, 2011, 08:11:44 AM

Actually what about using a ring group, that rings each person's prime DN? I haven't tested this, it was just thinking about it, and in my head it should generate the desired call history on each of the phones.

Title: Re: Call History
Post by: limamikeseven on January 27, 2011, 08:15:36 AM

That will work, plus you can name the ring group so people can distinguish between calls.

Title: Re: Call History
Post by: MitelUK2010 on January 27, 2011, 09:23:14 AM

Ring group will only generate call history on thefirst member of the group. Ive tried a PRG with the same result.

When you say TMS - could you ellaborate?

Thanks for the advice

Title: Re: Call History
Post by: MitelUK2010 on January 27, 2011, 08:55:37 PM

Any one any other thoughts?

Much appreciated - i am not to confident this can be achieved, i reckon its a DCR

Title: Re: Call History
Post by: limamikeseven on January 28, 2011, 03:10:26 AM

The TMS(telephone Management system or otehrwise referred to as a call logger. the Mitel outputs SMDR and the TMS reports on numbers dialed from or calls received on a specific DN.

Title: Re: Call History
Post by: MitelUK2010 on January 28, 2011, 08:51:38 AM

Ahhhhhh, every day is a school day. I understand how it functions but was unsure of the abbreviation.