Messages

1

MiVoice Office 250/Mitel 5000 / Re: COM Exception Code=80004002 Source=(null) Command=Open Database

« on: April 21, 2024, 10:58:58 AM »

This is the same old MS Access error we have been seeing for years... it's just presenting in a different way now... Reinstall MS Access 2010 in the Apps menu of Windows and it will work, you don't even have to close the Mitel app, just open the Apps & Features menu, find Microsoft Access 2010, select Modify, and then Reinstall and click through the prompts... takes like 10 seconds. Then you can just reconnect and the programmer will work fine.

Crappy answer, but it works consistently.   

2

MiVoice Office 250/Mitel 5000 / Re: Database converter

« on: April 21, 2024, 10:56:24 AM »

It is built-in to the Mitel System Admin and Diagnostics program, in the utilities menu in the upper right corner...

3

Mitel MiVoice Business/MCD/3300 / Re: MItel 3300 integration to carrier 14 ip Ivr

« on: April 19, 2024, 09:50:47 AM »

So the call is going out the PRI to an IVR, then coming back in on the PRI to an LDN appearance? The caller ID will be based on what is sent by the IVR, which I assume is it is not sending anything which is why you are seeing the main number. I am not sure how you expect it to show the caller's extension unless I am misunderstanding the setup, from the Mitel's perspective, this is an external caller on a PRI channel and not an internal caller.

4

Mitel MiVoice Business/MCD/3300 / Re: Access Denied for outbound calls over SIP

« on: April 15, 2024, 10:50:56 AM »

"Access Denied" is almost always a permissions problem, usually a Class of Restriction (COR) issue...

5

MiVoice Office 250/Mitel 5000 / Re: Unable to receive or make outside calls. Sys Alarm #114 on controller.

« on: April 13, 2024, 02:46:11 PM »

The system is saying it doesn't detect voltage on those port(s)... Your telco needs to come onsite and verify the lines are working.

Of course, I would suggest a reboot first... it doesn't often fix this issue, but it can't really hurt.

6

SIP On Mitel / Re: DTMF not correctly sent from SIP extension

« on: April 02, 2024, 04:24:17 PM »

Make sure your DTMF payload type (96 or 101 usually) is set the same in the SIP Peer Profile as it is in the device.

7

Mitel MiVoice Business/MCD/3300 / Re: 3300 CXII Voicemail to Email with Google Workspace

« on: March 21, 2024, 03:31:51 PM »

I have found on some of these it's easier to setup an email address with the ISP and relay through them...

8

Mitel MiVoice Business/MCD/3300 / Re: Cordless phone options for 3300?

« on: March 14, 2024, 11:26:09 PM »

Engenius makes a good SIP cordless phone...

9

Mitel MiVoice Business/MCD/3300 / Re: Mitel Newbie

« on: March 13, 2024, 09:20:26 PM »

Most people use the Set Install or Replacement PIN...

Connect the phone to the network and allow it to connect to the 3300... if the MAC address isn't recognized, it will show ask for the PIN... like "ENTER PIN AND PRESS HOLD" or something similar (exact verbiage/key depends on set type), and enter the Install PIN (*** in most default installations, but you could check your system options form) and the extension.

So if the new extension is x1234, when the phone comes to the PIN screen enter ***1234(HOLD) and the MAC address of that device will be associated with that user in the system and the phone will come online... If it is replacing an existing user, the Set Replacement PIN (### in many installations) can be used instead, say if the phone on x1222 went bad and needed to be replaced, disconnect it and install the new set, and when it gets to the PIN screen, enter ###1222(HOLD) and the MAC on that user will be swapped with the new set.  Note this only works if the set type (5330, 5360, 6930, etc) are correct and match to the set.

10

Mitel MiVoice Business/MCD/3300 / Re: 5330s picking up OLD IP address from 3300

« on: February 29, 2024, 07:22:56 PM »

Well, it still is failing back to the other IP address, is this a case where I need to clear the info from the phone itself too? I'll try that when I have more time to tinker this weekend. This is a home-lab system and will eventually be connected to the retro-phone CNet network

The phones will all need to be rebooted... They get this information at boot if I recall correctly.

11

Mitel MiVoice Business/MCD/3300 / Re: 6930 phone rings busy but can make calls

« on: February 23, 2024, 12:03:28 PM »

What is the output of "LOCATE FEATURE EXTENSION xxxx" in Maintenance Commands where xxxx is the user's extension number?

12

Mitel MiVoice Business/MCD/3300 / Re: What should I do with a lot of 5330 & 5340's (moving from Mitel)

« on: February 22, 2024, 05:46:02 PM »

Tough sell, for 5330/5340 (non-E models) you can get these for under $40 each refurbished with a warranty from US sellers.

When we decommission old sets or systems, 5330/5340 phones go to the dumpster... As do most 5330e/5340e phones, we only keep a handful of ones that look really good. Just no value in them.

That said, Montreal is a pretty big metropolitan area, maybe you can move them locally as shipping would make even getting them free questionable.

13

Mitel MiVoice Business/MCD/3300 / Re: invalid or access denied on outgoing call some exts

« on: February 16, 2024, 12:56:02 PM »

Outbound Caller ID issue maybe?

"Invalid" is an error... "Access Denied" is a COR issue.

14

Mitel Software Applications / Re: Connecting Hearing Aids via Bluetooth on the 6930w

« on: February 15, 2024, 05:41:03 PM »

I am not familiar with those hearing aids, but have seen a few that require a intermediate interface... Maybe reach out to the hearing aid supplier and check. The Bluetooth in the 6930 is pretty standard, although older standard... but Bluetooth headsets "should" support older revisions of Bluetooth, it's part of the standard.

15

Mitel Software Applications / Re: Oaisys Migration and Rebuild

« on: February 15, 2024, 05:39:12 PM »

August 1, 2022, was end of Add-on/Expansion sales (ie. licensing)... This would fall in that category... I don't think what you are wanting to do is viable. The existing system will run as is until the end of license date, but MiVoice Call Recording is a dead product. I have another larger customer in a similar situation... we have yet to come up with a viable solution as their phone system is discontinued as well.

Mitel Interaction Recording is the official replacement platform for this... but if you are migrating away it might not be a viable solution either.