Messages

46

MiVoice Office 250/Mitel 5000 / Re: Office 250 end of life replacement?

« on: April 14, 2023, 10:25:02 AM »

NTEDave,

No, I had not looked at that one either.

Is that the one your company uses as a replacement for Mitel equipment now?

What made you choose that over other options?

Thanks,

TE

47

MiVoice Office 250/Mitel 5000 / Re: Office 250 end of life replacement?

« on: April 06, 2023, 09:54:16 AM »

acejavelin,

I think my writing style may have been misconstrued.

I am not saying that it isn't a good system as I have never seen it before and wondered why your company went that route.

I have looked at a lot of systems over the past few months and not one person even talked about this one, so I was curious about it from a technical person's point of view.

From what you said it sounds like a really great system and the support seems too good to be true, and I have added it to my list of systems to look into.

Thanks,

TE

48

MiVoice Office 250/Mitel 5000 / Re: Office 250 end of life replacement?

« on: April 05, 2023, 09:23:40 AM »

acejavelin,

I am curious if you were aware of other products that were looked at besides Zultys and why they chose to go that route?

I totally get the ComXchange system for hospitality as that is a nice system, not that Zultys isn't a good system, but we didn't get a demo of that one.

Thanks,

TE

49

MiVoice Office 250/Mitel 5000 / Re: 5000 Call Routing Mystery

« on: April 04, 2023, 11:24:50 AM »

mrtv44,

I could be wrong, but it sounds like the number is forwarded by the C.O. to another DID.

If the user it always goes to has any direct DID(s) then change it/them to your extension and see if the number you are testing also changes to that.

If the number calls the new location that the DID went to then the C.O. is forwarding the number.

If it doesn't follow to the new location then put the DID back to the user as the issue may be that the number you are routing is not what you have in the routing table.

Do you have a + or E in your routing table? If you don't then add + [Anything] or E [Everything] to the bottom of the list and send it to your phone for testing and see if the call gets routed to you.

If neither of those works then there are two other options you can do, but I would get a certified technician to do them.

1. Look at the D-Channel information coming in for the call and verify what you are recieving.
2. Change the routing table to a new routing table within the C.O. Trunk Group that sends all calls to you. Change the flags on your phone to show the routed numbers to see what is being sent in. I would do this before or after hours to reduce the amount of calls coming in during testing.

Thanks,

TE

50

MiVoice Office 250/Mitel 5000 / Re: Office 250 end of life replacement?

« on: April 03, 2023, 04:54:53 PM »

Teck900,

Well, I would say that being upset is a waste of time, but at the same time I don't like that the MiVO-250 is going away; although it does create opportunities.

My company has moved on to other open source products and we now have our hosted solution as well as being a CLEC.

In this day and age if you don't jump on the open source bandwagon your company will have a hard time competing. At some point Mitel and others like them will have to lower their prices or provide better solutions for the price they expect.

If you are looking for good competitors using Asterisk or FreePBX then look at companies like Xorcom, VitalPBX, Kazoo and my personal favorite BiCom. There is a really nice small business solution from Yeastar as well. I also liked the demo by E-Metrotel as you can reuse some other PBX style phones with their system saving your customer a lot of money early on.

Of course, getting on the MS Teams bandwagon isn't a bad idea either as a lot of companies are moving that way as well. If you are looking for a open-source solution or a product based on an open-source solution than look at the ABC SBC which is based on the open-source product SEMS [SIP Express Media Server]. I am working on a solution for that using Kamailio/OpenSIPs and SEMS when I have time. Unfortunately, with CentOS not getting the love it used to I am also looking into to creating a CGL [Carrier Grade Linux] based on the Windriver and Montavista solutions via Yocto.

Thanks,

TE

51

MiVoice Office 250/Mitel 5000 / Re: Options for SIP to replace ISDN?

« on: March 30, 2023, 09:02:17 AM »

impvan,

No, there wouldn't need to be any additional cards installed for SIP Trunking as it is all handled by the processor. What Mitel recommends, as a best practice, though is that an MBG [Mitel Border Gateway] be installed to help support SIP traffic and provide better security, but it technically isn't needed as the MiVO-250 can perform without it. The only issue you will run into is how to configure it for a SIP provider that uses SRV records as it isn't apparent on how to do that but it can be done.

If, your system is having a hard time processing the information, which is shouldn't, then there are two options moving forward.

1. Get the PEC-1 [Processor Expansion Card - 1] which may or may not already be installed.
2. Get the PS-1 [Processing Server - 1] which may or may not already be installed.

I have never had to install either of those processing units just for SIP in case you were wondering.

Thanks,

TE

52

MiVoice Office 250/Mitel 5000 / Re: Options for SIP to replace ISDN?

« on: March 28, 2023, 03:11:32 PM »

impvan,

You can still switch to SIP Trunking at this point, but you have to buy SIP Trunk Licenses through your VAR.

The system is going End-of-Life though so it is up to you on whether to replace it or just change the trunking.

See this thread: http://mitelforums.com/forum/index.php/topic,13722.0.html

At some point though you will want to change to a different phone system before it is no longer supported.

I went ahead and make the End-of-Life topic Stick to the top of the initial page so it is easier to find in the future.

**Update**
Look toward the end of the thread and you will see the licensing and EOL dates.

Thanks,

TE

53

MiVoice Office 250/Mitel 5000 / Re: Low and Garbled Audio on Conference Bridge

« on: March 28, 2023, 03:03:18 PM »

jbbts,

Tell your tech to look under the Online Monitor settings and he will find it there.

I took this out of our old Default DB Engineering changes manual.

System/System Information [OLM Only]
-Conference Gain: 3dB of Gain [New Default Setting]

This is 0 DB by default and Tech never used Inter-Tel/Mitel defaults, so we always went through and changed the Default DB to match our default settings.

Thanks,

TE

54

MiVoice Office 250/Mitel 5000 / Re: Bria Solo SIP and Push Notification Service

« on: March 24, 2023, 11:15:05 AM »

acejavelin,

I was just going to post about NAT emulation and single device emulation.

LOL,

TE

55

MiVoice Office 250/Mitel 5000 / Re: Bria Solo SIP and Push Notification Service

« on: March 24, 2023, 11:05:04 AM »

acejavelin,

Could you post the SIP packet capture of the Bria Push Server trying to register and one when the Bria softphone registers [non-Push]?

Thanks,

TE

56

MiVoice Office 250/Mitel 5000 / Re: Bria Solo SIP and Push Notification Service

« on: March 24, 2023, 10:42:55 AM »

acejavelin,

The MiVO-250 doesn't have a PUSH server for you to register PUSH services to and therefore it will fail.

Typically, you would have your PUSH server setup to handle those requests.

Maybe use a PUSH Notifications Gateway that the MiVO-250 has send traffic through.

Thanks,

TE

57

MiVoice Office 250/Mitel 5000 / Re: Android or iPhone remote SIP softphone

« on: March 21, 2023, 03:05:10 PM »

acejavelin,

Sorry, you are correct, they now require you to connect to a 3CX server for the phone app even though the desktop one is still open.

At this point I believe that Zoiper is your best option.

Sorry,

TE

58

MiVoice Office 250/Mitel 5000 / Re: Android or iPhone remote SIP softphone

« on: March 21, 2023, 01:53:23 PM »

acejavelin,

I don't have the problem when I download the file.

Try this link.

https://downloads.3cx.com/downloads/3CXPhone6.msi

Thanks,

TE

59

MiVoice Office 250/Mitel 5000 / Re: Android or iPhone remote SIP softphone

« on: March 21, 2023, 12:44:44 PM »

acejavelin,

We have used Zoiper before, but I find most customers like the looks of 3CX's softphone.

https://www.3cx.com/VOIP/softphone/

Thanks,

TE

60

MiVoice Office 250/Mitel 5000 / Re: Low and Garbled Audio on Conference Bridge

« on: March 21, 2023, 09:37:30 AM »

jbbts,

Sorry to hear that.

Have you tried increasing the gain on Conference calls?

Thanks,

TE