Topics

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Mitel MiVoice Business/MCD/3300 / Cannot transfer external outgoing calls

« on: June 29, 2012, 11:31:32 AM »

 I am trying to connect 2 external numbers using mitel 5312 phone on a 3300 system.
User guide says to hit transfer button, input number to be transferred to and hang up, however when i hang up im cutting the other people off.

it should work like this:

Agent (using mitel) > calls customer > Agent transfers customer to 3rd party > Agent hangs up to make a new call > customer & 3rd party continue call together.

at the moment i get to a stage where the agent transfers the call, all 3 parties can communicate but when the agent hangs up the connection between customer & 3rd party is lost.

how do i allow the agent to terminate the call, but allow the other 2 parties to continue talking?

any help greatly appreciated.

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Mitel MiVoice Business/MCD/3300 / Cant recieve incomming calls

« on: August 08, 2011, 05:50:56 AM »

So i came into work this morning and the time on the phone system was 3:19. This was at 9am and by about 930 it was still saying 3:19 so i checked to see if it was working.
It appears i can make outgoing calls but we cannot receive any. If i call the number the phone just rings on the phone im calling on but the mitel system does not respond at all. no auto queue or ringing. What would cause this and how can i reboot it/fix the problem. I cannot provide a service to any of my customers! 

Any help greatly appreciated

Mitel 3300

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Mitel MiVoice Business/MCD/3300 / 3300 SMDR problems?

« on: November 17, 2010, 08:45:07 AM »

Hi all!
i have recently had a 3300 II system installed in the office with Mitel 5312 phones but problems are arising now that im trying to record calls.
Ive got a Retell sense call analyser installed and is listening to port 1752 for the SMDR information but the system cannot get any information. The call recording itself works but it cannot determine which extension/phone the call came from. Likewise on incomming calls the system cannot display the incomming call number.
Does anyone know how i fix this?
Ive spoken to the call recording company who wont touch my phone system in case they mess it up and BT want to charge me the earth to come and re program a system which i think should have been programmed correctly when it was initially installed.
I have gone into system admin and enabled SMDR internal and external under the SMDR options and enabled the Display ANI/ISDN Calling number however standardiszed network OLI cannot be activated because it needs to be 'programmed for standardized OLI' and the same is said for standardiszed call ID format. Do i even need OLI?
can anyone help with what to do here? i will post up a couple of print screens so you can see how its set up at the moment.
BT have told me they may need to enable CLI-P so that presented calls are displayed, can anyone confirm if this is 1) correct and 2) if this is something i can enable myself ? The other thing they mentioned was that CLI-R may be interfering as we currently withhold our outgoing call display? does this then mean i cannot get analysis from my phone system if i withhold my number?

I keep getting told to pay for an engineer to come and sort it out but if its something i can learn myself id rather save the money.

Thanks in advance