Topics

1

Mitel MiVoice Business/MCD/3300 / ACD long waiting

« on: March 29, 2011, 05:54:43 AM »

Hi to all.

I need to know if there is a way to automatically drop a call if the call remains in an acd queue for a long time.

Anyone can help me?

2

Mitel MiVoice Business/MCD/3300 / Mitel Music on Hold

« on: March 23, 2011, 12:42:33 PM »

Hi to all.

I have added a 2nd 3300 in a cluster of 2.

I have the problem with MOH, i need to transfer the MOH from the primary to secondary.

There is a way to download MOH file from a 3300 and transfer it to the second one?

Thank you

3

Mitel MiVoice Business/MCD/3300 / OPS sync to SDS Sync

« on: September 27, 2010, 02:10:45 PM »

Hi to all, we are going to install MCD4.1 and we read that OPS is no longer supported for sync and cluster configuration.
What is the easiest way to migrate from OPS sync to SDS?

We have 2 3300 with resiliency configured.

I have also a 2nd question: can i use SDS in order to configure ACD path for resiliency?

Thank you

4

Mitel MiVoice Business/MCD/3300 / SIP trunk with cisco - audio stopped after 15 minutes

« on: August 10, 2010, 05:13:07 AM »

Hi to all, we have a sip trunk between mitel mxe platform and a cisco call manager.

Everythink work fine, but we have a problem that after 15 minutes the audio is stopped.

Have someone experienced this problem?

Thank you

5

Mitel MiVoice Business/MCD/3300 / Problem SIP Trunk CISCO<->MITEL

« on: April 01, 2009, 05:16:18 AM »

Hi to everyone.

We have a problem with SIP trunk between Cisco <-> Mitel.

If an user in cisco call a mitel user everythink in ok.

Sometime when mitel user call a Cisco user, mitel user can hear the cisco user, but cisco user cannot.

In mitel's logs, we have messages like this:

  Port:14fd9f90 Could not Create a compatible MD. Event SMH_FSM_ANSWER State: SMH_FSM_WAITING_ANSWER

Anyone can help me?

Thank you

6

Mitel Software Applications / OPS Man Upgrade

« on: March 25, 2009, 04:05:44 PM »

Hi, i have to upgrade OPS to version 8.0

I have V7.6 installed, and direct upgrade is supported.

In THB, there is the upgrade procedure that indicate that you can upgrade the SW and you have to restore the DB at the end.

Can i upgrade the SW without to restore the DB?

7

Mitel MiVoice Business/MCD/3300 / ANALOG FAX & ASU

« on: December 10, 2008, 01:49:38 PM »

Hi, does enyone know how much is the max distance between an ASU and a fax?

How many meters must be long the cable that connect the ASU and a FAX?

thank you

8

Mitel MiVoice Business/MCD/3300 / Navigator TASK BAR

« on: September 08, 2008, 03:51:11 AM »

Hi to everyone, can somebody tell me where to find the "navigator task bar" software?
I try to download it in "software download" section of mitel site, but i'm not able to find it...


Thank you

9

Mitel MiVoice Business/MCD/3300 / toll fraud

« on: August 21, 2008, 05:55:41 AM »

Hi, my company is improving new security policies..also our telephone system is under investigation.

How do you prevent toll fraud on your systems?

Thank you

10

Mitel Software Applications / 6160 Feedback

« on: August 20, 2008, 04:42:39 AM »

Hi, we are going to install a 6160 server.
Someone of you has already installed this server and can give us a feedback?

11

Mitel MiVoice Business/MCD/3300 / Loudspeaker paging

« on: July 05, 2008, 09:31:25 AM »

Hi, can anyone help me in loudspeaker configuration on the 3300?
I have follow the instruction in the help, but when i insert the FAC for the paging, on the display's phone appear: NOT ALLOWED.

I already verify that the option "access to all zone" is enabled on the telephone's COS.

Can you help me?

Thank you

12

Mitel MiVoice Business/MCD/3300 / Rad Messages

« on: June 25, 2008, 03:12:42 PM »

HI,
we have an acd path with a rad that indicate that agents are busy.
We have noted that if a caller is listening the rad, other users in the queue cannot listen the message.
When the first caller finish to listen the message, the second caller can listen it...

There is a way to permit users to listen the message simultaneously?

This is because i want to create an auto attendant using an acd path, so users must listen the message as soon as they enter in the path...

Thank you

13

Mitel MiVoice Business/MCD/3300 / Default message on Auto Attendant

« on: June 25, 2008, 03:08:35 PM »

Hi to everyone, i'm new on this forum.

There is a way to erase the message greating registered and return to use the default one for the Auto attendant?