Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: felmer3c on January 23, 2017, 01:39:26 PM

Title: Hotkey to forward incoming call to voicemail
Post by: felmer3c on January 23, 2017, 01:39:26 PM

Management would like a hotkey that will allow them to send an incoming call to voicemail.  I.e., their phone is ringing, they recognize the number but do not with to talk to them and press a hotkey to send it to voicemail.

Is there a way to do this?

Thanks.

Title: Re: Hotkey to forward incoming call to voicemail
Post by: acejavelin on January 23, 2017, 01:48:53 PM

Isn't that just built into the 5320/30/40/60 phones, just press the "Forward Call" softkey at the top of the phone?

All my test phones have it without doing anything special...

Title: Re: Hotkey to forward incoming call to voicemail
Post by: ralph on January 23, 2017, 02:28:56 PM

You need to manually forward your phone once to where you want it to go.
Then unforward it.
Once that's done, when a call comes in, you will be presented wit a "forward" button.

Ralph

Title: Re: Hotkey to forward incoming call to voicemail
Post by: felmer3c on January 23, 2017, 04:05:16 PM

Quote from: ralph on January 23, 2017, 02:28:56 PM

You need to manually forward your phone once to where you want it to go.
Then unforward it.
Once that's done, when a call comes in, you will be presented wit a "forward" button.

Ralph

That was exactly it - thanks!