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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Emrah Hatem on April 04, 2011, 09:46:11 AM

Title: Ringing for dropped calls
Post by: Emrah Hatem on April 04, 2011, 09:46:11 AM

If the call is dropped by the callers for any reason before answering by operator,it is still trying to ring.
When you pick up the phone after the call end,you can not hear anything and if you do not pick up it is always ringing...How can I overcome this ?

Title: Re: Ringing for dropped calls
Post by: Emrah Hatem on April 18, 2011, 03:58:01 AM

Any info will be helpfull

Title: Re: Ringing for dropped calls
Post by: ralph on April 18, 2011, 08:00:47 AM

Check the circ descriptor of the trunk.   Look for disconnect timer.
You may have to play with it a bit with different options.   Lower the timer to it's minimum to see if that stops it.


Ralph

Title: Re: Ringing for dropped calls
Post by: Emrah Hatem on April 20, 2011, 09:52:10 AM

Hi ralph,
I entered most of the values for both disconnect timer and flash timer according to the following sentence which is in the HELP ;
"This timer( disconnect timer ) must be longer than the Flash Timer "
But it is not working ? Do you think that I have also to change some other values ?

Title: Re: Ringing for dropped calls
Post by: v2win on April 20, 2011, 09:53:54 AM

What type of trunks do you have?

Title: Re: Ringing for dropped calls
Post by: Emrah Hatem on April 21, 2011, 03:19:52 AM

just analog trunks

Title: Re: Ringing for dropped calls
Post by: Emrah Hatem on April 22, 2011, 03:15:22 AM

?

Title: Re: Ringing for dropped calls
Post by: Emrah Hatem on April 25, 2011, 04:51:19 AM

Any idea?

Title: Re: Ringing for dropped calls
Post by: ralph on April 25, 2011, 08:14:13 AM

Can you post your circ descriptor information?

Ralph

Title: Re: Ringing for dropped calls
Post by: donovanpl123 on April 25, 2011, 12:49:53 PM

Do the trunks have disconnect supervision on them?

Title: Re: Ringing for dropped calls
Post by: Emrah Hatem on April 26, 2011, 02:26:55 AM

Number   1
   
Line Start Type   NO
   
Post Call Metering   NO
   
Guard Timer   800
   
Calling Party Disconnect   NO
   
Dictation Trunk   NO
   
Ignore Far-End Disconnect   NO
   
Disconnect Timer   500
   
Ignore Far End Reversal During Seizure   YES
   
Ringing Expected   YES
   
Seize Timer   10
   
Address Signaling   DTMF
   
Fake Answer Supervision After Outpulsing   YES
   
Ignore Answer Supervision   YES
   
Release Supervision Expected   YES
   
Audio Inhibit Until Answer Supervision   YES
   
High Loss Option   NO
Balanced Network Setting   National Complex
   
Trunk Category   Short
   
Perform seize test on out-of-service trunks   YES
   
Ground Condition   Removed
During Busy Out   
First Meter Pulse Is Answer   NO
   
Minimum Ring   300
Detection Timer   
Drop Digit Rcvr for Outgoing Audio Before Ans Sup   NO
   
Flash Timer   300
   
Call Clearing Signal   Disconnect
   
AC Impedance   National 
   
CLASS Trunk   YES
   
Central Office Milliwatt Number   
   
Central Office Silence Number   

Title: Re: Ringing for dropped calls
Post by: Emrah Hatem on April 26, 2011, 02:28:00 AM

donovan,as far as I know that it does not have disconnect supervision.

Title: Re: Ringing for dropped calls
Post by: ralph on April 26, 2011, 08:14:41 AM

Kinda rushed today.   I'll just post mine.

Number   4
Line Start Type   Loop
Post Call Metering   No
Guard Timer   900
Calling Party Disconnect   Yes
Dictation Trunk   No
Ignore Far End Disconnect   No
Disconnect Timer   500
Ignore Far End Reversal During Seizure   Yes
Ringing Expected   Yes
Seize Timer   10
Address Signalling   DTMF
Fake Answer Supervision After Outpulsing   Yes
Ignore Answer Supervision   Yes
Release Supervision Expected   Yes
Audio Inhibit Until Answer Supervision   No
High Loss Option   Yes
Balance Network Setting   National Complex
Trunk Category   Short
Perform seize test on out-of-service trunks   Yes
Ground Condition During Busy Out   Removed
First Meter Pulse Is Answer   No
Minimum Ring Detection Timer   200
Drop Digit Rcvr for Outgoing Audio Before Ans Sup   No
Flash Timer   300
Call Clearing Signal   Disconnect
AC Impedance   National
CLASS Trunk   No
Milliwatt Tone   
Silence Tone   


Ralph

Title: Re: Ringing for dropped calls
Post by: Emrah Hatem on April 27, 2011, 03:26:29 AM

not working   :-\

Title: Re: Ringing for dropped calls
Post by: v2win on April 27, 2011, 10:14:54 AM

Try lowering your disconnect timer or ask the phone company to turn on "disconnect supervision".