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MiVoice Office 250/Mitel 5000 / Archive Mitel 5000 voicemail message for computer storage - Solution

« on: May 24, 2012, 12:59:26 PM »

I have a large voicemail--actually a recording of a conference call--stored on voicemail.  I'd like to get that saved somehow so I can put it onto my computer and free up the voicemail storage.  Any idea how I can do that, and also have the file in either an .mp3 or .wav format for storage?  The system is a Mitel 5000 CP.

By the way, I had enhanced integration enabled to have messages moved to my email through Exchange.  Unfortunately this message is >50MB, which is the limit on our email system.  This has caused some other issues with the Mitel, such as all voicemails have stopped being delivered through enhanced integration since this happened and we've had to switch to copy/forward.  That will be another post sometime!

Thanks.

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MiVoice Office 250/Mitel 5000 / Multiple message lights for tech support calls

« on: February 09, 2012, 10:08:37 AM »

We have a Mitel 5000 with 5320 phones for each employee.  We have three employees who field tech support calls.  The calls go into a support mailbox, and we would like to find a way to have a light blink on each of the three support personnel's phone.  They already have a MWI for their own personal mailbox.  Is there any way to have a key lit on each of those phones, in addition to the light for their personal voicemails, if there are unread messages in the support mailbox?

Thanks very much for suggestions!