Messages

16

Mitel Software Applications / MICC Report help for requeued calls?

« on: July 27, 2020, 02:42:55 PM »

We have an agent that we suspected is making ACD calls re-queue using Micollab popup with the Call Forward.  We have run Lifecycle report but we can't see it even if we emulate with another agent.  The call never shows no matter what we run.  Any suggestions on what report could be run? Thanks

17

MiVoice Office 250/Mitel 5000 / No audio on SIP Calls for Mivoice Office App Suite 6900

« on: June 19, 2020, 03:17:14 PM »

I'm setting up MiVoice Office App Suite 5.2.23 for customer 6 months after switching to SIP trunks on Mitel 250.  Everything works fine but I am not getting audio on inbound calls for 6900 sets and Outbound I get "Call Fails.  My 5300 series sets and digital work fine.  I can receive a call on 6900 set with no audio transfer to 5300 and audio is there.

18

Mitel Software Applications / Re: MiCollab/MSL password recovery?

« on: May 13, 2020, 05:09:10 PM »

When I press (A) please look at JPEG....Says "Welcome to Rescue Mode"...never gives prompt so I can enter passwd root and passwd admin.  Also wants the root password

You have to stop the boot process and enter single mode. The may be a knowledge base article, but this is how:

You can reset your root/admin password like this:

   1. Boot your server and use the arrow keys to select the kernel you would like to boot into.
   2. Press A , to append parameters to your grub boot settings.
   3. Be carefull not to change anything, only add the following:
      Code:
       single
      (Mind you there is a space before single)4. Press enter. you will be presented with a prompt.
   5. At this prompt type the following commands (followed by a return). You will be asked to provide a new password. Reset both your root and you admin password and set them to the same value:
      Code:
      passwd root
      Code:
      passwd admin
      .
   6. Reboot your server and everything should be okay now.

19

Mitel Software Applications / MiCollab/MSL password recovery?

« on: May 13, 2020, 11:45:49 AM »

I am trying to do a password recovery for Micollab/MSL on virtual VMware.  I have 12 year old instructions but the they will not work or look the same.  I am adding a screenshot of my options through the console.  Old instructions says to type space (single) after stopping MSL boot by typing (A) but when I do it reboots MSL.  It does say "Welcome to Rescue Mode"

20

Mitel Software Applications / Micollab Mobile Client on Google Pixel

« on: May 10, 2020, 07:41:29 PM »

Can Micollab Mobile Client be used on Google Pixel Mobile phone? Just verifying....Can't find anything in Mitel Doc's

21

Mitel MiVoice Business/MCD/3300 / DHCP options for External DHCP server

« on: March 23, 2020, 06:53:50 PM »

We have 3300 running 8.0 SP3.  What DHCP options are required to use a external windows DHCP server? Are the ones I listed below all that is needed?

3 - VLAN default gateway (IPAddress)

66 - TFTP server. Use the IP addressof the 3300 (IP Address)

67 - TFTP BootFile. (ASCII String) “/sysro/E2T8260” Used by the E2T if present.

125 - Used by phones forbooting. (Combines options 128-133) (ASCII String)

Default ASCII string:

“id:ipphone.mitel.com;(required String)

sw_tftp=192.168.1.2;(IP address of 3300)

call_srv=192.168.1.2;(IP address of 3300)

vlan=1; (VLAN)

l2p=6;(Layer 2 network priority)

dscp=46” (DSCPpriority

22

Mitel MiVoice Business/MCD/3300 / MiVoice Business 10.0 to come with Call Director?

« on: March 12, 2020, 04:47:22 PM »

I was told today that Call Director will come on MiVoice Business 10.0 and will take place of embedded messenger voicemail.  Anyone else heard this?

23

Mitel Software Applications / Oaisys restoring archive recordings?

« on: March 03, 2020, 03:44:48 PM »

How do I restore archived recordings so they can be searched for a recording?  I can see the PVD files but not sure how to restore.  We are at Mivoice Recording  9.1

24

MiVoice Office 250/Mitel 5000 / Internal/External Ring with 6900 series phones?

« on: January 17, 2020, 03:27:48 PM »

I think I know the answer but just verifying.  Any way to have a internal calls and external calls via a hunt group ring differently with 6900 series phones?

25

Mitel MiVoice Business/MCD/3300 / Re: 69xx Series Phones: Issues

« on: January 16, 2020, 04:55:14 PM »

Handset port not headset...Sorry

If you flip the phone around are the headset ports on the far right or far left?  If they are far right(older version) I had to exchange all mine out for the newer revision 6900 series phones with headset ports on far left.  The older revision phones never did perform right.

26

Mitel MiVoice Business/MCD/3300 / Re: Requirements for 69xx phones

« on: January 16, 2020, 04:53:09 PM »

just Assign a Mobile Line type key to the phone.....any key will work....nothing else is needed

27

Mitel MiVoice Business/MCD/3300 / Re: 69xx Series Phones: Issues

« on: January 16, 2020, 08:18:24 AM »

If you flip the phone around are the headset ports on the far right or far left?  If they are far right(older version) I had to exchange all mine out for the newer revision 6900 series phones with headset ports on far left.  The older revision phones never did perform right.

28

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000

« on: January 15, 2020, 02:10:40 PM »

put this in your browser {https://internal IP Address of Mitel 5000}  that will allow you to login to webpage.  user: admin passcode:

It's a Mivoice 6.3.7.78. How do you get GUI? I have user and password. But I don't have password to be on same network as controller.

Thanks

29

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000

« on: January 14, 2020, 12:15:08 PM »

As long as you know the admin password you can GUI to IP address of 5000 and go through AWP webpage to add a hunt group. 

30

MiVoice Office 250/Mitel 5000 / Re: Remove 'FEATURES' menu from 8568

« on: December 06, 2019, 03:45:59 PM »

For the feature key: go to system flags: SPCL Key Required Feature Code Entry...."yes"
Phone: Key assignment...Keymap: Key 6 SPCL...must change to something else.  If you are at Software Version 6.3 you can change to "Release Key" for call disconnection

Call Logging issue.   System/Device and Feature Codes/Phones/ Extension/Call Logging/ Disable Call Logging