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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Rishi on August 18, 2020, 08:26:42 AM

Title: Moving an extension from digital to IP phone or vice versa
Post by: Rishi on August 18, 2020, 08:26:42 AM

What is the recommended way to move or swap an extension from a digital phone to an IP phone or vice versa (Mitel 5000)? I usually do a somewhat convoluted way that involves a third extension, but this usually results in the voicemail and call routing getting messed up. Thanks.

Title: Re: Moving an extension from digital to IP phone or vice versa
Post by: DND ON on August 19, 2020, 08:54:15 AM

You can back up the database, then open it in a local session to make the change, then restore the database. Too much trouble for me, and the system will reboot so it has to be done after hours.

I would disassociate the DID and delete the mailbox, renumber the digital extension and create the IP phone from scratch.

Title: Re: Moving an extension from digital to IP phone or vice versa
Post by: Rishi on September 02, 2020, 11:13:29 AM

Thanks. Is there really no other way? I recall one of the techs somehow doing it in a way that seemed to 'find' back the mailbox so I can reconnect it.

Title: Re: Moving an extension from digital to IP phone or vice versa
Post by: acejavelin on September 02, 2020, 07:41:10 PM

Quote from: Rishi on September 02, 2020, 11:13:29 AM

Thanks. Is there really no other way? I recall one of the techs somehow doing it in a way that seemed to 'find' back the mailbox so I can reconnect it.

That is nothing special, just delete the phone and the mailbox becomes an unassociated mailbox... When you create an extension that is the same as an existing unassociated mailbox, the system will prompt you to associate it to that extension, and if you say no then you can't use that extension number without deleting/changing the mailbox number or the number on the phone.

Title: Re: Moving an extension from digital to IP phone or vice versa
Post by: Rishi on September 03, 2020, 08:31:10 AM

Quote from: acejavelin on September 02, 2020, 07:41:10 PM

Quote from: Rishi on September 02, 2020, 11:13:29 AM

Thanks. Is there really no other way? I recall one of the techs somehow doing it in a way that seemed to 'find' back the mailbox so I can reconnect it.

That is nothing special, just delete the phone and the mailbox becomes an unassociated mailbox... When you create an extension that is the same as an existing unassociated mailbox, the system will prompt you to associate it to that extension, and if you say no then you can't use that extension number without deleting/changing the mailbox number or the number on the phone.

Thanks. I thought it might be just deleting the phone, but 'delete' doesn't seem to be an option with the digital phones, so I wasn't sure.

Title: Re: Moving an extension from digital to IP phone or vice versa
Post by: acejavelin on September 03, 2020, 08:49:02 AM

To "delete" a digital phone, go to the port type on the card and change it to None.

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