Messages

601

MiVoice Office 250/Mitel 5000 / Re: Changing the Recall Ring Tone

« on: August 14, 2013, 02:53:18 PM »

If you absolutely have to do this for a limited number of people, create for each a phantom extension for each, build a sys fwd path to that phantom, and set the sys fwd path to kick in for CO Recall call type (be sure it's above other fwd pats, list hunts top down).  Then give user a Secondary Call Key representing that phantom.  Now recalls will appear on that key and user will need to press the key to answer, assuring he knows it's a recall.  Convoluted and time consuming if you need to do it for a lot of folks.

602

MiVoice Office 250/Mitel 5000 / Re: Rec A Call feature: can it record the auto-attendant.

« on: August 14, 2013, 02:45:43 PM »

You can turn on RECORD A CALL TONES in system flags.
You can make the system play a "I'm going to start recording now" message: create a new system greeting, select it (day and night) for the record-a-call app, and be sure to turn on PLAY PRE-RECORD-A-CALL flag in system flags.  Works great, automatically, soon as button is pressed but DOES NOT appear on the recording.

603

MiVoice Office 250/Mitel 5000 / Re: Headset ringing when on call if phone rings

« on: July 29, 2013, 04:09:34 PM »

Correct...System/Phone-Related Information/Flags, select that feature and you'll get a pick list.  Just remove those for whom you want to disable.

604

MiVoice Office 250/Mitel 5000 / Re: Headset ringing when on call if phone rings

« on: July 26, 2013, 03:52:22 PM »

If you don't need to see or answer the second call, just check BUSY condition in the forwarding path to send second call to VOICE MAIL (or wherever). Or turn off CAMP-ON INDICATIONS in the station flags, you'll still see second call as flashing button but no ring or display.

605

MiVoice Office 250/Mitel 5000 / Re: 8622 Handset and licence required

« on: July 26, 2013, 03:44:40 PM »

Important warning: 86XX phones just won't work with some of the newer gigE switches such as HP , no fix available.  Seems to be an error in identifying speed of phone and even turning off autosense won't correct.

606

MiVoice Office 250/Mitel 5000 / Re: Phantom ignores Outgoing Extension

« on: July 05, 2013, 08:57:36 AM »

You probably know this already, but what "8" means is defined within the parameters of the station.  Under ASSOCIATED EXTENSIONS/OUTGOING EXTENSION you set what will happen if you dial 8 for outside.  92000 will use ARS, 92001 will use TG 1, 92002 will use TG 2 etc (assuming default numbering still in place).  So if you put the desired TG in here dialing 8 should use that group.  Also check to be sure your phantom is in the OUTGOING ACCESS list for that TG.

607

MiVoice Office 250/Mitel 5000 / Re: Creating programmable buttons on an app for a 5360

« on: July 03, 2013, 01:26:50 PM »

Are you using system OAI to talk to the 5000?  If so, the command to tell ext 111 to call outside number 961-555-9000 would be
_MC,<invokeID>,111,89615559000 C/R
Invoke ID is a serial number you assign for this one-time transaction...system will return success confirmation referencing this number

If you're not talking OAI and your app can't interact with phone buttons your best bet is probably to write a macro to work through UCA, UCX, Xarios or Connection Assistant, basically pasting the number in and initiating a dial.

608

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 system lockup caused by 1 extension

« on: July 02, 2013, 05:43:24 PM »

Or bad cabling such as laying over fluorescent light transformer.

609

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Delay, Click and MOH before ringing/answer

« on: June 27, 2013, 05:07:33 PM »

A couple of possible reasons it might be there: It could be there to capture some DTMF digits sent by carrier...if so, you should see "Transfer to collected extension" in the digit translation table.  Another possibility, one I used on all my installs, is that they might have reserved that app for emergency announcements (closed for snow, etc.).  With that in place in advance a user can call from home and add the appropriate recording.

610

MiVoice Office 250/Mitel 5000 / Re: CSM V6 Service Level issue

« on: June 26, 2013, 05:29:56 PM »

You probably already checked, but be sure that the CSM server still has any auto attendant or announcement extensions flagged to treat calls at this device as NOT HAVING RUNG.  Might have slipped in the move.

611

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Delay, Click and MOH before ringing/answer

« on: June 26, 2013, 05:23:01 PM »

I'm pretty sure you'll find that your CO trunk connection is ringing into a device such as an auto attendant before going to the final destination...it may not say anything, but it either provides day/night scheduling or listens for DTMF for routing.  Regardless, this is the device you need to fix hold music setting on, change to RING.
When the call finally rings stations, what does the second line of the display say?  Maybe XFR FROM or FWD FROM?  If so, that's the name of the device you're interested in.  Warning: call may pass through more than one device as it progresses, and any of those might be flagged for hold music.

612

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Delay, Click and MOH before ringing/answer

« on: June 26, 2013, 11:57:24 AM »

On the 5000 you have lots of choices about what a caller hears (Ring back or MOH).  I have a feeling that at some point in the path of the call it goes through a device flagged to provide MOH when call is on hold, and when one device transfers to another the call always goes to hold briefly.  You don't tell me a lot about how the call gets to the eventual ring destination but I suspect it's passing through an application (time based routing or auto attendant, perhaps?).  In troubleshooting I'd start by changing ring in destination for the CO trunk group to a single station, see if music disappears.  If so, then back up a step at a time until you hear the music...the last device you added to the path is the problem.  Just fix the MOH flag to NONE or RINGBACK there and you're fixed.