Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dogoferis on February 24, 2009, 10:18:38 AM
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Hello everyone,
I need to obtain the raw SMDR files from our server to send to PrairieFyre for analysis (seeing some reporting irregularities) - what would be the process for doing such a thing? Our tech. II that normally handles this sort of thing is on vacation and I would prefer not to call and hassle them if I can find out using the resources available to me. Any help is appreciated!
Thanks!
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Does Prairie Fyre want the files from their system or straight out of the 3300?
I have had to send them the Support Package from the Contact Center Client before.
You create this by opening the client -> Management ->Support -> Create Support Package.
This should include the Raw SMDR data that the 3300 is sending to it. Of course they may think that it is not receiving everything, I don't know.