Topics

1

Mitel MiVoice Business/MCD/3300 / Ring Group Overflow Issue

« on: March 25, 2014, 04:24:09 PM »

I have got a weird problem

i have got a ring group with 2 members set to ring all which works fine

overflow point for this ring group is another ring group

if i call internal once the timer has been reached the call routes to the overflow point


If i make the call from external via SIP trunk the call just keeps ringing the 1st hunt group

The external call is coming from IVR also i have checked call forward on all COS and all looks ok

Any ideas

2

Mitel Software Applications / MICC Queue conditions

« on: February 24, 2014, 10:19:29 AM »

have got a quick question regarding queue conditions via IVR

I have got a customer that has asked for the following

If there are no agents logged in they want to play a message which is not a problem

If agents are idle , make busy or in work timer they want the call to be placed to the path via a transfer action,

We have tested this and when an agent is in make busy or in work timer the agent is moved into unavailable state on CCC so the call is routed via the no agents action on the IVR


I need to be able to route based on advance agent states not just idle or logged out

thanks in advance

3

Mitel Software Applications / IVR Redundant Ports

« on: November 30, 2013, 06:03:03 AM »

Hello

I am sitting up the following

1 CCM/IVR server with SQL licensed for 50 active ports and 50 redundant ports

1 remote server will be acting as my redundant IVR server should the active server fail

i am going to setup 25 ports from MCD01 and 25 ports from MCD02

this part i understand but my question is how do i setup the redundant ports IVR as i cannot see a tick box of the option to select redundant port

thanks in advance

4

Mitel Software Applications / CCM PSM Account codes/wrap up codes

« on: October 07, 2013, 04:56:14 PM »

Hello

i have got a new customer that wants to use nearly 2000 account codes or wrap up codes but they have asked if the agent can select the code via a drop down box in PSM

i have never seen this before just wanted to see if it can be done

5

Mitel Software Applications / CCM Vapp

« on: February 06, 2013, 04:24:49 AM »

Hello

should the vapp include a Windows 2008 r 2 license ?

6

Mitel Software Applications / Mas Call director Prompts always in American

« on: February 05, 2013, 09:48:06 AM »

I have setup a load of call flows and selected UK english from the actions,set prompt

but when i dial into call director to record the menus and messages needed it also talks back to me in USA english

any ideas i have never had this on Nupoint standalone only MAS