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Mitel Forums => Mitel Software Applications => Topic started by: Muhman on May 26, 2023, 05:42:54 AM

Title: IVR management subroutine
Post by: Muhman on May 26, 2023, 05:42:54 AM

Good Morning .

I want to make a management subrouting that has access to only 1 selected subroutine.

I want to give users access to have abitlity enabling and disabling port modes when they need ( there are 2 surbroutines configured and each has different setup of available options hance they need it enabling at random.

I have a unified management port that allows access to any reporting number but i do not want to hand out this to user as if they enter different reporting number by error they then can put the port in emergency mode and it will cause chaos for someone else.

I am thinking the secret of assigning management subroutine to selected subroutine is something to do with collect digits ?

Please help

kind regards
E

Title: Re: IVR management subroutine
Post by: billbry66 on June 10, 2023, 06:00:00 AM

i dont believe that its possible - management is system based.


can you be more specific about what you are expecting it to be able to change

Title: Re: IVR management subroutine
Post by: johnp on June 26, 2023, 06:30:27 PM

Not sure what you are after but dnis routing might force a given caller to the correct subroutine