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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dhumes0524 on July 21, 2020, 04:20:35 PM

Title: VTech VCS-752 on Mitel 250
Post by: dhumes0524 on July 21, 2020, 04:20:35 PM

Anyone have any experiencing using this SIP conference phone with a 250?  I got one used (maybe that's the issue) and have set it up on my network.  SIP registration went fine.  We did our first conference call and during a 1.5 hour call it dropped the call for no reason that we can determine.  Drops seemed random.  Call was to Zoom.  None of the other dialers into Zoom were disconnected so makes me think its not Zoom's end.  Our previous SIP phone in our conference room (a UC360) works without issue and doesn't drop any calls.  We are trying to replace the UC360 with this VCS-752 because we need the extra speakerphones and microphones that the VCS752 offers.

I am checking for a firmware update on the VCS752, but wanted to reach out and see if anyone else has used one of these successfully (or unsuccessfully) on Mitel 250/5000 platform.

Thanks!

Title: Re: VTech VCS-752 on Mitel 250
Post by: Tech Electronics on July 21, 2020, 04:25:07 PM

dhumes0524,

I have never heard of the device, but if you have it working then you would need to start a packet capture to see what is causing the issue.

Sorry,

TE