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Mitel Forums => Mitel Software Applications => Topic started by: synthesis on March 16, 2017, 08:59:02 AM

Title: Carrier plan is not associated with a media server or a trunk group
Post by: synthesis on March 16, 2017, 08:59:02 AM

Hello. I have been receiving the following alarm from the Mitel CCM (Contact Centre Management) server:

ALM0104 - Carrier plan is not associated with a media server or a trunk group

Reading the webpage from the Mitel Knowledge Base (http://micc.mitel.com/kb/KnowledgebaseArticle51662.aspx) says that I should go to the carrier plan in YourSite Explorer and associate it with either a media server or trunk group. However, I am unable to locate "carrier plan" in YourSite Explorer.

Where is "carrier plan" located in YourSite Explorer?

Title: Re: Carrier plan is not associated with a media server or a trunk group
Post by: boycey9 on March 23, 2017, 10:06:05 AM

Unless you want your call accounting reports to include Cost you can just disable this alarm.

Title: Re: Carrier plan is not associated with a media server or a trunk group
Post by: johnp on March 23, 2017, 06:56:06 PM

Yes this is part of the call accounting setup. I would read and perhaps use the default info. There are some dialing string templates that can help set this up.