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Mitel Forums => Mitel Software Applications => Topic started by: irongladiator on February 13, 2017, 02:47:56 PM

Title: NuPoint Calls an extension - Seemingly at random
Post by: irongladiator on February 13, 2017, 02:47:56 PM: Hello Fellow Mitel Techs,
I got me a virtual instance of MiVB Express (Ver. 7.1.0.55) with NuPoint (Ver. 18.1.0.23). Randomly it seems, the NuPoint calls one extension in particular. This extension has NO voicemail box, so no messages are being left there, thought maybe an MWI lighting type issue. The phone displays "Voicemail Calling" (Voicemail is what we labeled the VM Ports). Not sure why this is happening. Any clues on where to look?

Thanks,
-Iron
Title: Re: NuPoint Calls an extension - Seemingly at random
Post by: ZuluAlpha on February 13, 2017, 04:02:03 PM: My first instinct is that the extension being called is an attendant extension on one of the mailboxes.
Title: Re: NuPoint Calls an extension - Seemingly at random
Post by: VinceWhirlwind on February 13, 2017, 05:44:27 PM: Is it extension 1004?
Title: Re: NuPoint Calls an extension - Seemingly at random
Post by: irongladiator on February 13, 2017, 06:31:13 PM: Quote from: ZuluAlpha on February 13, 2017, 04:02:03 PM
My first instinct is that the extension being called is an attendant extension on one of the mailboxes.

Hi ZuluAlpha,
That's an interesting thought, I do believe once upon a time, this extension was part of group that was attendants. Mean's I'll have to poke around some.

Thanks,
-Iron

Quote from: VinceWhirlwind on February 13, 2017, 05:44:27 PM
Is it extension 1004?

Hi VinceWhirlwind,
It is actually extension 1010.

Thanks,
-Iron
Title: Re: NuPoint Calls an extension - Seemingly at random
Post by: ralph on February 14, 2017, 05:59:13 AM: I seem to remember I saw a similar issue once.
I had to turn off the automatic line select feature in the COS of the ports in the 3300.
I'm not sure I'm remembering the feature name or not but it's the one that allows dialing without selecting the line first.

Ralph
Title: Re: NuPoint Calls an extension - Seemingly at random
Post by: ZuluAlpha on February 14, 2017, 09:00:52 AM: Quote from: VinceWhirlwind on February 13, 2017, 05:44:27 PM
Is it extension 1004?

Is ext 1004 known to have this issue?