Topics

1

Mitel Software Applications / CSM Conference Calls in Reporter

« on: March 03, 2015, 04:48:45 PM »

Is there to way to mark the [CONF] [Call Conference Device] extension as "External" in CSM?

We use CSM to generate call activity reports.

Currently, we filter it down to External calls only (we don't want station to station to count in talk time).

Conference calls talk time is not being credited as External. It is showing up as station to station.

Anyone know a workaround?

Thanks!

2

Mitel Software Applications / Bria and UCA/MiCollab

« on: February 09, 2015, 04:48:58 PM »

I have Bria soft phone working with no problems for voice calls with 3300.

Is it possible to use Bria for chat with UCA/MiCollab? Has anyone done this?

Thank you!

3

Mitel Software Applications / Esnatech Office-LinX - UM for hosted email

« on: August 15, 2012, 08:51:00 AM »

Does anyone have any experience with Esnatech Office-LinX? It is supposed to give you a full UM experience with mitel and hosted email (google apps, office365, etc). A reseller showed it to me yesterday and i was curious if anyone has actually used it.

Thanks!

4

Mitel Software Applications / Import list into Oaisys Tracer?

« on: August 06, 2012, 03:03:06 PM »

I am trying to create a call filter in our Oaisys Tracer to not record calls in certain states. It seems like the easiest way to do this is with an ANI List. I have about 150 area codes i need in the list and entering these one by one seems brutal. Is it possible to do a csv import or something like that to create a list all at once?

Thanks!

5

Mitel Software Applications / UCA Chat Notifications

« on: April 04, 2012, 10:16:47 AM »

Is it possible to get better new chat notification with UCA 4.1?

We use Win7 x64. When you receive a new chat, it loads in the background, with only the blinking taskbar icon as notification. My users miss these constantly.

Would love an audio notification, toast pop-up that has to be manually cleared, or forcing new chat windows to stay on top.

Is any of this possible?

Thanks!