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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gordonf on October 21, 2016, 07:11:08 AM

Title: numbers wont delete
Post by: gordonf on October 21, 2016, 07:11:08 AM

hi

i have 2 numbers on mivoice business ver 7 which i cannot delete.

if i search for them under users and services they are not there but if i try to use them for a new hotdesk or something they come up as already in use.

they are both present under user & device attributes.

any suggestions?

Title: Re: numbers wont delete
Post by: ralph on October 21, 2016, 07:39:27 AM

In maintenance enter "Locate Number XXXX"
It should tell you where it is.

Ralph

Title: Re: numbers wont delete
Post by: gordonf on October 21, 2016, 07:57:26 AM

Ralph thanks for this

i get

The number refers to a Hot Desk ACDII agent (Mobile DN).                       

where can i delete it?

Title: Re: numbers wont delete
Post by: VinceWhirlwind on October 23, 2016, 06:55:14 PM

Are they listed in the Telephone Directory form?

Title: Re: numbers wont delete
Post by: VinceWhirlwind on October 23, 2016, 07:24:35 PM

Also check the Station Attributes form.
 
I had this once with a couple of numbers that I couldn't find anywhere on the system - they'd been deleted at one stage, but the system was convinced they still existed. A reboot sorted them out.

Title: Re: numbers wont delete
Post by: sarond on October 23, 2016, 09:32:39 PM

You can delete ACD Agents via 'Users and Devices>ACD>AD Agent IDs'

You will have to remove them from 'ACD Agent Skill Groups' before you can delete the agent.