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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Davey Boy on September 06, 2015, 06:00:18 PM

Title: Multi Level Auto Attn
Post by: Davey Boy on September 06, 2015, 06:00:18 PM

Hi The system is MCD V7.1.
We will be setting up a number of Multi Lev Auto Attn's but need to test before we go live. If my memory is correct the application requires the incoming call to be a trunk call to work, is this correct.
At present when we make an internal call it doesn't switch to the option required.
Any help?

Title: Re: Multi Level Auto Attn
Post by: ralph on September 07, 2015, 11:14:14 AM

Yes.  Usually you'll need to route an external call to it.

You could sorta "fake it" though if you route the call to a menu node.   You won't get directory service or be able to dial extensions directly but you can test your MLAA.

Ralph

Title: Re: Multi Level Auto Attn
Post by: Davey Boy on September 07, 2015, 04:30:01 PM

Thanks Ralph, my memory must be better than I thought.

Regards
Dave