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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: super6 on June 03, 2014, 02:01:04 PM

Title: IP Console Softphone
Post by: super6 on June 03, 2014, 02:01:04 PM

We have a few users that have 5500 IP consoles and I was curious if there is a softphone available for them.  It would be nicer if the operators were able to use a softphone but not sure if it's possible.  Or if there are other options for the operators to handle calls.  Any comments or suggestions are welcome.  Thanks

Perry

Title: Re: IP Console Softphone
Post by: ralph on June 03, 2014, 02:09:39 PM

I think if I read the release notes correctly that the next release of MCD software (7) will have a software based console.

Ralph

Title: Re: IP Console Softphone
Post by: bluewhite4 on June 03, 2014, 02:11:03 PM

The other option in my mind is UCA's Operator option as well. You could even do a soft-phone with it if you wanted.

Title: Re: IP Console Softphone
Post by: super6 on June 03, 2014, 02:26:43 PM

Bluewhite4,

Can you elaborate a bit?  Is there any info out there about that option??  Thanks for the reply!

Title: Re: IP Console Softphone
Post by: bluewhite4 on June 03, 2014, 02:30:27 PM

UCA is now MiCollab, take a look at http://www.mitel.com/product-service/mitel-micollab-client (http://www.mitel.com/product-service/mitel-micollab-client)

Title: Re: IP Console Softphone
Post by: super6 on June 03, 2014, 02:54:08 PM

Thanks for the info.  Really appreciate it.