Messages

1

Mitel Software Applications / Re: Agent / ring group member question

« on: Today at 03:34:31 PM »

They are complaining about calls getting offered to the same agent to often.

Make sure you don't have Last Group Member Routing configured for the ring group, that will send a repeat call within the specified time interval to the last group member they were connected to.

As mentioned, you can use the Lifecycle report to show who answered specific calls, but there's no way to tell who's next in line for a call to the group DN.

2

MiVoice Office 250/Mitel 5000 / Re: 6940w phones with phone manager

« on: Yesterday at 11:09:43 AM »

You may need updated firmware for the 6940w's, you'd have to check the MCS documentation on how to apply the firmware update.

3

Mitel MiVoice Business/MCD/3300 / Re: What would your best practice for setting up firewall rule for the MBG

« on: Yesterday at 11:08:47 AM »

The engineering guidelines for the MBG on edocs.mitel.com list all of the required ports, as well as recommendations for deploying in a DMZ environment.

4

Mitel MiVoice Business/MCD/3300 / Re: What are the best option to do a firmware update on Teleworker phones

« on: Yesterday at 11:07:39 AM »

As far as I know TFTP is the only transfer protocol supported. In order for malicious firmware to be injected, the TFTP server would have to allow PUT (upload) access, which I don't believe the MBG allows, it allows GET (download) transactions only. In addition, you could block UDP 69 at the firewall which would force using the backup port of UDP 20001.

5

MiVoice Office 250/Mitel 5000 / Re: 6940w phones with phone manager

« on: Yesterday at 09:15:17 AM »

Should be just like a regular 6940, meaning you need to use MCS (though I thought it was a Windows application, not Linux, but it's been a few years since I worked on one).

6

Mitel MiVoice Business/MCD/3300 / Re: What are the best option to do a firmware update on Teleworker phones

« on: Yesterday at 09:13:54 AM »

TFTP is it, the remote phone will download from the MBG it connects to.

7

Mitel MiVoice Business/MCD/3300 / Re: 6940 bluetooth

« on: May 15, 2024, 09:40:34 AM »

Best you can do from the phone is forget the device which will un-pair it. But it will keep showing as available until you remove/turn off the device.

8

Mitel MiVoice Business/MCD/3300 / Re: 6940 bluetooth

« on: May 13, 2024, 05:06:34 PM »

Is it showing up in Paired Devices or Available Devices? Paired would usually require some sort of interaction on the phone to accept the pairing request. If it shows up in Available Devices, the only way to get rid of it is to turn off pairing mode on the other device.

9

Mitel MiVoice Business/MCD/3300 / Re: Office 365 and voicemail to email phone notifications

« on: May 09, 2024, 04:41:43 PM »

What voice mail are you using? Embedded, MiCollab/NuPoint, or something else?

10

Mitel MiVoice Business/MCD/3300 / Re: Help finding how a mailbox is getting to a menu

« on: May 01, 2024, 09:01:27 AM »

Look in "VM Multi-Level Auto Attendants", your mailbox should be in there.

11

MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 - Night Ring

« on: April 29, 2024, 05:11:09 PM »

You'd have to set up the additional phone that you want to do this as an administrator phone, either through the System Admin tool or there's a way to do it from an existing administrator phone. That procedure is listed on page 18 of the MiVoice Office Administrator Phone Guide on edocs.mitel.com.

12

Non-Mitel Chatter / Microsoft ending SMTP-AUTH for Exchange Online/MS365

« on: April 19, 2024, 11:33:10 AM »

https://techcommunity.microsoft.com/t5/exchange-team-blog/exchange-online-to-retire-basic-auth-for-client-submission-smtp/ba-p/4114750

SMTP-AUTH to MS365 will stop working in Sept. 2025. Time to upgrade/replace those legacy systems that don't support OAuth connections.

13

Mitel MiVoice Business/MCD/3300 / Re: guide:How to capture CCS trace to file

« on: April 17, 2024, 01:58:46 PM »

I wonder if there's a way to pipe it directly to a file on the MiVB?

14

Mitel Software Applications / Re: Nupoint

« on: April 16, 2024, 05:03:55 PM »

So there is. HO2683, and it's a slightly different method of creating the mailbox data report that I referenced in my method. You still have to generate a text file and search for the match within it.

15

Mitel Software Applications / Re: Nupoint

« on: April 16, 2024, 02:33:12 PM »

Easiest way I know is to capture a mailbox report and then search in the resulting text file.

What I mean by that is SSH into the NuPoint text console, select Reports. Run a Mailbox Data report to the console (screen), capture that output, then search for your DN's in the output.