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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: magnus on March 21, 2017, 12:46:34 PM

Title: Internal call gets busy first
Post by: magnus on March 21, 2017, 12:46:34 PM

I have a client with a 6.1.4.64 version of the Office 250

When the Person A is on the phone with external call and Person B tries to call them on an internal call Person B gets a busy notification and busy tone for about 4 seconds before the call goes through.

How do I either make this go much faster or stop the busy signal entirely?

Title: Re: Internal call gets busy first
Post by: dwayneg on March 21, 2017, 01:25:44 PM

The busy tone is because the phone is busy...what do you want to have happen?  But if you want to shorten the time before caller camps on thats's SYSTEM/TIMERS AND LIMITS/CAMP ON

Title: Re: Internal call gets busy first
Post by: magnus on March 21, 2017, 01:54:01 PM

Ideally I would like there to not be a notification that the phone is busy.

Title: Re: Internal call gets busy first
Post by: Tech Electronics on March 29, 2017, 10:44:37 AM

Magnus,

If you are worried about the alert "busy" tone you can reduce the Camp-On timer to 0 and it won't do that any more for Calls camping on to another phone.

System > Timers and Limits > Camp-On

Camp-On: Length of time a caller hears busy tone before camping on.

Thanks,

TE

Title: Re: Internal call gets busy first
Post by: magnus on March 29, 2017, 11:32:51 AM

I used the on-line monitor to set this to 0. Will this cause any issues since the range is 1-255?

Title: Re: Internal call gets busy first
Post by: Tech Electronics on March 29, 2017, 12:47:53 PM

Magnus,

Well if you ask Mitel I am sure they would say yes, and they probably should, but I have done it before with no issues.

Thanks,

TE