Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: berkley on February 23, 2017, 09:56:45 AM

Title: Delay when calls are answered and when caller can hear
Post by: berkley on February 23, 2017, 09:56:45 AM

When employee,  answers the phone and introduces themselves to the caller, i.e.. thank you for calling xyz co, this is john, the caller only hears the name john and the first part.

These are analog trunks. Software version is 6.1.3.27

Thank you for any help!!

Title: Re: Delay when calls are answered and when caller can hear
Post by: DND ON on February 23, 2017, 05:57:16 PM

Is Caller ID enabled on the trunks, but not actually in use?

Title: Re: Delay when calls are answered and when caller can hear
Post by: Tech Electronics on February 24, 2017, 10:22:41 AM

Berkley,

Are the users wearing headsets?

Thanks,

TE

Title: Re: Delay when calls are answered and when caller can hear
Post by: cholzhauer on February 24, 2017, 12:45:17 PM

I think TE's right...we had this issue with certain headsets and had to enable a flag to make them work.

Title: Re: Delay when calls are answered and when caller can hear
Post by: berkley on February 24, 2017, 07:13:40 PM

Some users are using Mitel headsets, but not all, and last time I was there the CID was working. I sent an email to find out if CID is still working.

Title: Re: Delay when calls are answered and when caller can hear
Post by: Tech Electronics on February 27, 2017, 09:22:43 AM

Berkley,

What I was getting at was that some headsets have a powersaver mode so Headset Connect tone works to fix the issue.

Thanks,

TE

Title: Re: Delay when calls are answered and when caller can hear
Post by: berkley on February 27, 2017, 06:06:55 PM

Thank you for the info I'll check it in the am and let you know what I find.