Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: markdevoll on April 06, 2016, 11:42:11 AM

Title: mitel 500 automatic record a call.
Post by: markdevoll on April 06, 2016, 11:42:11 AM

has anyone setup automatic record a call. this is a mitel 500 with embedded vamil with 8568 sets. customer wants this to work.

Title: Re: mitel 500 automatic record a call.
Post by: Tech Electronics on April 06, 2016, 01:14:00 PM

Markdevoll,

The Mitel 5000 doesn't have a built-in Automatic Record-A-Call function; this is a manual function only without an Intelligent Router or other server being involved.

Sorry,

TE

Title: Re: mitel 500 automatic record a call.
Post by: markdevoll on April 06, 2016, 01:21:55 PM

that is what I thought. thanks for confirming that with me

Title: Re: mitel 500 automatic record a call.
Post by: Tech Electronics on April 06, 2016, 01:26:32 PM

Markdevoll,

If you want to record the call manually then you need to:

1. Create the Record-A-Call Application in the Voice Processor.
2. Add the Record-A-Call Application to the users extension.
3. Either setup the user's phone to use its associated mailbox or user-dialed mailbox when the Record button it pressed.
4. Add a Record-A-Call button to the users extension.

Thanks,

TE

Title: Re: mitel 500 automatic record a call.
Post by: markdevoll on April 06, 2016, 01:28:08 PM

they have record a call but and that works they want automatic record a call for 3 extensions...

Title: Re: mitel 500 automatic record a call.
Post by: Tech Electronics on April 07, 2016, 08:02:51 AM

Markdevoll,

Sell them on the Oaisys, trunk side recording, and that will solve the problem.

Thanks,

TE