Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: john on March 02, 2016, 08:11:23 AM

Title: 5360 Register
Post by: john on March 02, 2016, 08:11:23 AM

Hello,
I can register a new 5312 handset without any issue and they use vlan4 with pvid4 set in the POE router.  When I connect a new 5360 handset to the same connection it just get stuck on a DHCP request.  I have checked and there is no limit on power for that port and I can register a new 5312 on the same connection.
Is there anything specific to these 5360 handsets?
any pointer gratefully received.

Title: Re: 5360 Register
Post by: Tech Electronics on March 02, 2016, 11:38:33 AM

John,

Manually set the VLAN ID on the 5360 and see if that works.

Thanks,

TE

Title: Re: 5360 Register
Post by: john on April 07, 2016, 12:21:21 PM

Forgot to add, if I plug in a pc into this port then it obtains the correct dhcp IP address and information.
I can then ping both the mitel unit, the original DHCP server, the gateway and firewall so connectivity is not the issue.
Can anyone tell me if this is a firmware issue? 
We use Mitel 5000 CP on version 5.1.20 and the 5360 handset is on version 4.01.01.05

I have tried to set the following without resolving my issue, one at a time and all together

Controller IP - 192.168.0.10
TFTP server 192.168.0.10
VLAN ID = 4
L2 PRIORITY = 6
DSCP = 46

Title: Re: 5360 Register
Post by: Tech Electronics on April 07, 2016, 01:35:18 PM

John,

Have you waited for it to recycle through and do an automatic reboot and try again?

Thanks,

TE

Title: Re: 5360 Register
Post by: john on April 08, 2016, 01:23:48 PM

Hello,
got so fed up I plugged the phone into the switch and found that the cabling to the point in the wall is duff.
not impressed
thank you all for your help