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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: NoPoYo on June 03, 2020, 03:01:43 PM

Title: Converting a Phantom to a regular extension
Post by: NoPoYo on June 03, 2020, 03:01:43 PM

Hi,
I have a user who's been using the same phantom extension for years but, will now be working in the building and has requested to transfer both his phantom extension and direct dial number to his new desk phone.  What's the best way to do that? 

Title: Re: Converting a Phantom to a regular extension
Post by: DND ON on June 03, 2020, 06:33:07 PM

Delete everything and start from scratch. Make sure to unassign the DID first, so the CRT doesn’t become corrupted.

Title: Re: Converting a Phantom to a regular extension
Post by: NoPoYo on June 03, 2020, 06:44:33 PM

That was my idea also.  But, will deleting the phantom replace the extension in the phone list? 

Title: Re: Converting a Phantom to a regular extension
Post by: DND ON on June 04, 2020, 08:59:12 PM

I don’t understand the question.