Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: JesseJ on November 27, 2019, 02:27:31 AM

Title: Year long issues, mitel support is terrible
Post by: JesseJ on November 27, 2019, 02:27:31 AM

Time to vent here,

we had an a470 device and in a year long ticket involving mitel support we ran into;

ODBC issue, constant restarts of the cpu-2 / stuttering applications and eventually rtp relay failures. Mitel support continuously dodges responsibility and is downright terrible.

if you're reading this and are considering buying a Mitel product. Don't.

Title: Re: Year long issues, mitel support is terrible
Post by: Travis on December 12, 2019, 09:32:20 AM

Hey JesseJ,

This section is for the MiVoice Office 250 system. First thing I would suggest is looking at what ports you have open to your public and try closing those. Try re-configuring your system to be off of your network. If you are able to isolate your system from any other IP Devices I would try that. If you have IP based phones they would also need to be on the same network as the phone system.

Also the A470 I believe is an Astra product, Mitel recently acquired Astra. I have found Mitel systems to be pretty solid and reliable. Good luck!