Topics

1

Mitel MiVoice Business/MCD/3300 / How to disable voicemail on an ext?

« on: February 16, 2017, 11:03:51 AM »

We have few extensions that are setup in conference rooms but we do not want those to have their voicemail option turned on. How to disable the voicemail option?

thank you in advance for your assistance.

Paul

2

Mitel MiVoice Business/MCD/3300 / MiCloud Business

« on: April 29, 2016, 09:47:24 AM »

Has anyone converted from Mitel 3300 to MiCloud Business solution that Mitel offers? We are looking into MiCloud Business solutions and want to talk to folks who looked into or are using currently.

Pros and Cons:
Pricing:
How long is the project start to live?

Thank you,
Paul

3

Mitel MiVoice Business/MCD/3300 / Option 128 Missing Error on 5330

« on: July 09, 2015, 04:35:04 PM »

any idea what is causing this error to show on display phone? tried resetting and right after DHCP connecting shows " DHCP Timed Out Option 128 missing".

any help is appreciated.

thanks,

Paul

4

Mitel Software Applications / Error on ACD user setup on YourSite Explore

« on: July 01, 2015, 10:41:20 AM »

it would not allow me to uncheck "Disable real-time monitoring and data collection on this device"

Error        : System.Exception:    at prairieFyre.Configuration.BusinessObjects.Entity`1.Save()
   at Csla.BusinessBase`1.Csla.Core.ISavable.Save()
   at YourSiteExplorer.ObjectModel.Types.BusinessObject Container.Save()

any help is appreciated.

thanks,

5

Mitel MiVoice Business/MCD/3300 / Mitel 5330 cant answer to call

« on: June 19, 2015, 03:29:42 PM »

user has to press the extension key to answer calls. it does not answer when pull up the hand set when phone rings.
any idea/suggestions

thank you,

6

Mitel Software Applications / MiContact Center Client View

« on: June 03, 2015, 11:31:30 AM »

we have 2 ACD users do not show up on Contact Center Client... added to the appropriate agent group for ACD.

any ideas/suggestions would be great appreciated.

7

Mitel MiVoice Business/MCD/3300 / ACD ID is locked

« on: May 27, 2015, 11:57:21 AM »

How can I unlock the ACD that is locked. ?

thank you,

Paul

8

Mitel Software Applications / Call History on UCA stopped working

« on: December 19, 2014, 09:12:05 AM »

all our users call history on UCA stopped working. is there a global setting I need to enable or is this a server issue?

thank you,

Paul

9

Mitel Software Applications / MiContact Client Center

« on: October 20, 2014, 01:11:22 PM »

I am able to see the ACD agents on LCD view screen but do not see the call waiting/longest time/number of calls on the screen on LCD View. Anyone knows how to turn this on please?

thank you,

10

Mitel MiVoice Business/MCD/3300 / Voice Mails send to email address

« on: March 26, 2014, 03:01:21 PM »

How do I setup  voicemails come to my email address after stored on the phone? comes as an attachment to email.

Thank you,

11

Mitel MiVoice Business/MCD/3300 / Call forward to mobile after 3 rings and back to EXT if no pick up by mobile

« on: March 14, 2014, 10:36:17 AM »

we want to setup call routing that if a call comes to extention, goes to Mobile after 3 rings and then if mobile does not picked up comes back to the extention and able to leave VM by caller. But don't want to use the call forward key on phone.

thanks,