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Mitel MiVoice Business/MCD/3300 / Dialing issue with the 5304 IP phones
« on: October 16, 2019, 03:47:55 PM »
Hello
I work at a school district that uses the 5304 IP phones for teacher classrooms. Over the last 6 months I have received numerous complaints that the number keys are not functioning properly when a user attempts to dial an extension. For example, a user reported today that they have to press the 1 key multiple times before it accepts the number. Other users report that random keys will suddenly stop working.
I have inspected the devices to check if the keys feel stuck or gummed up, but everything appears to be fine. With the first couple of reports I thought maybe the devices were simply getting old and defective. However, I've since had three more with the same issue. I do not know the exact age of these phones, as they were here when I started the job 4 years ago. Is there anything you would suggest I try to troubleshoot these? Or, do you think the devices are just beginning to fail due to age?
At $170 a pop I'm really hoping we don't have to start replacing all of these...
I work at a school district that uses the 5304 IP phones for teacher classrooms. Over the last 6 months I have received numerous complaints that the number keys are not functioning properly when a user attempts to dial an extension. For example, a user reported today that they have to press the 1 key multiple times before it accepts the number. Other users report that random keys will suddenly stop working.
I have inspected the devices to check if the keys feel stuck or gummed up, but everything appears to be fine. With the first couple of reports I thought maybe the devices were simply getting old and defective. However, I've since had three more with the same issue. I do not know the exact age of these phones, as they were here when I started the job 4 years ago. Is there anything you would suggest I try to troubleshoot these? Or, do you think the devices are just beginning to fail due to age?
At $170 a pop I'm really hoping we don't have to start replacing all of these...