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Mitel Forums => Mitel Software Applications => Topic started by: badger147 on November 25, 2016, 04:30:43 AM

Title: Micollab 7 Call Transfer button missing from call window
Post by: badger147 on November 25, 2016, 04:30:43 AM

Hi

Can anyone advise what setting needs enabling for the call transfer button to be visible in Micollab call window?  Some of our users have it and some don't.  I have tried adding a second key but it hasn't made any difference.

Many thanks

Martin

Title: Re: Micollab 7 Call Transfer button missing from call window
Post by: johnp on November 25, 2016, 02:05:45 PM

I think the only time this isn't present is if it is a sip softphone programmed as a UC endpoint

Title: Re: Micollab 7 Call Transfer button missing from call window
Post by: badger147 on November 28, 2016, 09:40:53 AM

Thanks, they are identified as UC Endpoint within the system manager, but so are the ones that have the button.  Is there a setting somewhere else I need to be checking?