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Mitel Forums => Mitel Software Applications => Topic started by: rlafata on March 11, 2024, 11:27:31 AM

Title: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
Post by: rlafata on March 11, 2024, 11:27:31 AM

We upgraded our 3300 to release 10.1 and our Oaisys is showing on calls recorded that there is no audio.  We have a stand alone MBG and Oaisys server.  My vendor has been working on the issue for over a week with Mitel and still no resolution.  Anybody have any knowledge of this issue?  We plan on upgrading to the new Mitel Interactive Recorder. 

Title: Re: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
Post by: lundah on March 11, 2024, 12:06:08 PM

What release did you upgrade from, and what integration type are you using? There's a known issue with indirect recording not working on MiVB 10.0 and up on the MiVCR/Oaisys platform. Mitel did not fix it due to MiVCR/Oaisys already being EOL & end of support by the time MiVB 10.0 was released.

Title: Re: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
Post by: dilkie on March 11, 2024, 01:04:28 PM

indeed... see if indirect recording is being used and, if so, switch to direct recording (which means the sets being recorded have to connect to MBG).

Though I did think Mitel was fixing this on MiVB.

Title: Re: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
Post by: rlafata on March 11, 2024, 01:11:17 PM

We upgraded from 9.4.  Mitel suggested direct routing from MBG but so far that has not fixed issue.

Title: Re: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
Post by: rlafata on March 12, 2024, 12:51:05 PM

Mitel finally gave us the correct information on direct routing to fix issue.  Thanks all.

Title: Re: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
Post by: ZuluAlpha on March 12, 2024, 02:50:20 PM

Well done. What was the solution.

Title: Re: Upgraded to 10.1 on 3300 and Oaisys is no longer recording agent calls
Post by: lundah on March 12, 2024, 07:59:14 PM

Quote from: lundah on March 11, 2024, 12:06:08 PM

What release did you upgrade from, and what integration type are you using? There's a known issue with indirect recording not working on MiVB 10.0 and up on the MiVCR/Oaisys platform. Mitel did not fix it due to MiVCR/Oaisys already being EOL & end of support by the time MiVB 10.0 was released.

According to the release notes, the indirect recording problem on MiVCR is fixed in MiVB 10.1.