Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: moona on March 20, 2020, 06:35:26 AM

Title: MiCC Business IVR Queue check Toolbox
Post by: moona on March 20, 2020, 06:35:26 AM

Hi guys,

I am trying to setup a Queue check on a workflow to check for 'No agents logged in' however this is not an option and wondering if anyone has managed to setup something that can achieve this?
I have tested Agents Available & Agents Idle = 0 but this does not satisfy requirements.

(https://i.postimg.cc/0jRNJb3Q/queue-checks.png)

Does anyone know a MiCC document that actually explains in detail what each of these checks does and how they operate? I'm really struggling to find anything under MiCC Business in Doc Center.

Title: Re: MiCC Business IVR Queue check Toolbox
Post by: moona on March 21, 2020, 06:34:32 PM

I think I can do this by settings the Agent groups to not queue callers when no agents logged in and then having a check for 'Path Unavailable'

Anyone have any better ideas?

Title: Re: MiCC Business IVR Queue check Toolbox
Post by: sarond on March 22, 2020, 12:05:35 AM

Is putting the Queue in DND an options?