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Mitel Forums => Mitel Software Applications => Topic started by: pakman on November 26, 2018, 01:16:31 PM

Title: Ignite Employee State Position
Post by: pakman on November 26, 2018, 01:16:31 PM

Hello,

I rebooted the YSE server the other day and after the reboot agents couldn't see how many calls under employee state. In fact it gave them "your security role does not permit you to view the selected employee" I have since worked through that error. However, when I edit the state field and try and lookup any agent in using search it won't allow me. I have rebooted the server again with no luck and made sure all services have started. I'm not sure what else would be causing this. I have reset clients and re-sync but no luck either.

thanks,

Title: Re: Ignite Employee State Position
Post by: alpha_bits on December 03, 2018, 01:10:26 PM

There are many possible causes. First question is if the account that the software was installed under has changed password?
Also what version of MiCC?