1
MiVoice Office 250/Mitel 5000 / Re: Database Reporting - Extension Lists
« on: January 10, 2024, 12:37:57 PM »
Yep, updating SA&D was the fix.
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2
MiVoice Office 250/Mitel 5000 / Re: Database Reporting - Extension Lists
« on: January 10, 2024, 12:18:16 PM »
Yep, those are the defaults, and that's what I have. No members in anything. I will see if there is a newer version of SA&D.
3
MiVoice Office 250/Mitel 5000 / Database Reporting - Extension Lists
« on: January 10, 2024, 09:27:41 AM »
On a system with ~50 extension lists, I would like to export their membership.
You can't do it directly from DB Programming, that I can see, so I am trying Database Reporting. But all I can get, no matter what format I use, is a list of of the lists, not their memberships. Is this the expected behaviour?
You can't do it directly from DB Programming, that I can see, so I am trying Database Reporting. But all I can get, no matter what format I use, is a list of of the lists, not their memberships. Is this the expected behaviour?
4
Mitel MiVoice Business/MCD/3300 / Is DND state propagated across site-site trunks?
« on: October 03, 2023, 12:41:22 PM »
If I have two MiVB systems trunked together [not clustered] over IP, is DND state propagated/respected?
5
Mitel MiVoice Business/MCD/3300 / Re: Voicemail Key
« on: September 07, 2023, 08:58:39 AM »
You can sort the forms alphabetically in the web interface. It is probably better to learn the tree view however, as they are grouped together with some semblance of logic. Allegedly.
6
Mitel Software Applications / Changing staged recording location in MiVCR
« on: September 06, 2023, 07:17:43 AM »
We need to change the staging location for MiVCR in order to decommission some old equipment.
The settings are to Move and purge later.
I have changed the stage destination but when playing back old recordings, it still shows the old staging location.
What can I do to make MiVCR look in the new staging location when playing back old recordings?
The settings are to Move and purge later.
I have changed the stage destination but when playing back old recordings, it still shows the old staging location.
What can I do to make MiVCR look in the new staging location when playing back old recordings?
7
Mitel MiVoice Business/MCD/3300 / Re: Overflowing a ring group to itself
« on: June 20, 2023, 08:03:10 AM »
I had forgotten about the Call Flow feature.
The mailbox for this ring group does not itself have a call flow configured, but all calls to this group come via an IVR built with a call flow. The call flow just transfers to the ring group, there is no other logic here, but I guess that means the call is already being handled by the voicemail system, hence the call landing in voicemail.
The mailbox for this ring group does not itself have a call flow configured, but all calls to this group come via an IVR built with a call flow. The call flow just transfers to the ring group, there is no other logic here, but I guess that means the call is already being handled by the voicemail system, hence the call landing in voicemail.
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Mitel MiVoice Business/MCD/3300 / Overflowing a ring group to itself
« on: June 20, 2023, 07:32:57 AM »
MiVB 9.4
I have a ring group that has been [probabiy inadvertently] programmed with an overflow point of itself.
The call rerouting for it is 1/1/1/All/1, ie just ring here forever.
It has no call forwarding profile.
It has no active features according to locate feature extension.
There is a mailbox with a matching number.
The mailbox forwards to email and the destination address is unique, ie no other mailbox emails there.
From the logs on the mail server I can see that it is definitely MiVB sending these messages.
From the subjects of the emails, I can find the caller numbers in SMDR and see that they rang this group.
So given all the above, how does the system know to send the calls to voicemail?
I have a ring group that has been [probabiy inadvertently] programmed with an overflow point of itself.
The call rerouting for it is 1/1/1/All/1, ie just ring here forever.
It has no call forwarding profile.
It has no active features according to locate feature extension.
There is a mailbox with a matching number.
The mailbox forwards to email and the destination address is unique, ie no other mailbox emails there.
From the logs on the mail server I can see that it is definitely MiVB sending these messages.
From the subjects of the emails, I can find the caller numbers in SMDR and see that they rang this group.
So given all the above, how does the system know to send the calls to voicemail?
9
Mitel MiVoice Business/MCD/3300 / Re: Understanding Vlan setup
« on: March 01, 2023, 07:36:59 AM »
Correct. Mitel is in access VLAN 3, i.e. it does not know that there is a VLAN.
CDP or LLDP-MED frame from switch tells handset that there is a voice VLAN and handset tags its own frames accordingly. Switch un-tags frames before sending them to Mitel.
You could make the Mitel VLAN-aware [so it tags its own traffic] but you won't be solving any problems that I can think of.
CDP or LLDP-MED frame from switch tells handset that there is a voice VLAN and handset tags its own frames accordingly. Switch un-tags frames before sending them to Mitel.
You could make the Mitel VLAN-aware [so it tags its own traffic] but you won't be solving any problems that I can think of.
10
Mitel MiVoice Business/MCD/3300 / Re: IP phone firmware upgrade question
« on: January 30, 2023, 09:08:38 AM »
Surely the only way the handsets would be bricked is if they lost power during the flash write sequence? As the OP doesn't have an 'i' series controller then the handsets can't be powered from it, so rebooting the controller won't affect power to the handsets.
11
Mitel Software Applications / Re: Virtual Machine moves
« on: December 30, 2022, 05:44:15 AM »HOWEVER, I do need to better plan for recovery should I not be able to restore from a running VM.
This is one of the great things about the "restore from running server" upgrade/migration process. If it goes wrong, you simply turn off the new instance and turn the old one back on.
I end up using this procedure even for what might be considered trivial updates, because it gives me an easy fallback position.
12
Mitel MiVoice Business/MCD/3300 / Re: Supervised transfert
« on: October 26, 2022, 08:01:15 AM »
I assume by "many multicall keys" you mean additional line appearances. If that's the case then I'm out of ideas.
13
Mitel MiVoice Business/MCD/3300 / Re: Supervised transfert
« on: October 24, 2022, 06:49:11 AM »
Have a look at the SIP device capabilities form. Try toggling "Replace System based with Device based In-Call Features".
14
Mitel MiVoice Business/MCD/3300 / Re: Ring group members across IP/xnet trunk
« on: September 30, 2022, 12:02:32 PM »
The remote users are just desk phones on another MiVB across an IP/Xnet trunk.
15
Mitel MiVoice Business/MCD/3300 / Re: How to find an old voicemail box.
« on: September 27, 2022, 09:11:02 AM »
I think you would just get busy tone.
You can export the mailboxes form to CSV, easier to spot a full mailbox than checking each one individually. My guess would be that mailbox 0 is full [yes, I've seen that many times!].
You can export the mailboxes form to CSV, easier to spot a full mailbox than checking each one individually. My guess would be that mailbox 0 is full [yes, I've seen that many times!].