Topics

1

Mitel MiVoice Business/MCD/3300 / Multi Device User and Voicemail

« on: August 30, 2013, 03:11:50 PM »

Hi all, odd question, but I hope somebody has the answer. We have 20 hotdesk users with Multi device users groups setup with their desk phone (eg ext 234) and mobile/cell phone (eg ext *234). Problem is when the desk phone is not logged in and the mobile is not present in the group an internal call gets DND. So in the morning when I try and call Fred Smith, I know he is in, the mobile is not active in the group and his desk phone is not logged in. I want to call him and leave him a VM, but just get DND,
BUT..... When the user is logged into the desk phone and currently on a call we need the internal called to get the busy tone, so the caller can use the call me back option.
Basically how do I make a MDUL user fall back to VM if none of the group are present?

2

Mitel MiVoice Business/MCD/3300 / Call history on 5360 called ID

« on: August 14, 2013, 05:40:02 PM »

We only have 5360 handsets so not sure if this applies to other 53xx models. We have a call history button that shows all made, missed calls etc. however it only shows the numbers of the calls not the name apart for other system users. For example. If I make a call to company ABC Ltd, I dial the number and the display shows the name. (Name from the telephone directory), finish my call, look in the call history page and it shows the number and not the name. However it does show the name for all other system users? We are running 3300 v6 sp1. Any ideas?

3

Mitel MiVoice Business/MCD/3300 / 3300 Telephone Directory Size

« on: August 13, 2013, 04:23:30 AM »

Does anybody know what the maximum number of external contacts that can be added to the telephone directory. We are running a CX controller and want to import 16,000 contacts from our CRM system. During the import the form times out.

4

Mitel Software Applications / MAS 5 IDS certificate on directory server

« on: August 05, 2013, 05:03:31 PM »

We have just upgraded to MAS 5 and enabled IDS. It sync's with the directory server ( windows 2008 r2 AD). I want to enable authentication so users can use their windows passwords for UCA and UCA iPhone. It's says I have to install the mitel cert authority on the directory server. How? Can anybody help? How do I make the request?

5

Mitel MiVoice Business/MCD/3300 / Phonebook vs Speedcall

« on: July 15, 2013, 05:04:34 PM »

Hi guys... I am looking at the best way to add about 2000 company names into our MCD 3300 system, but need to find them in the address book and or dial them with a short code. When one of the external companies calls we would like the name if the company.

Therefore is it possible to add a name to a system speedcall?
Or add a speedcall number to the phonebook?

Thanks for you help, I am learning fast!

6

Mitel MiVoice Business/MCD/3300 / 5360 settings from MCD

« on: July 08, 2013, 05:27:11 PM »

Hi guys, I am looking for a way to set/hardcode/grey out some user settings on the 5360. For example can you enable pc connectivity from the MCD? Set the text size etc etc....?