Messages

1

MiVoice Office 250/Mitel 5000 / Re: Designate which phone line outbound calls are placed on.

« on: March 13, 2017, 01:16:03 PM »

All lines are working into the system, I can call out on three of them using their direct extensions (94000,94001, 94002) The 4th (94003) is giving me the error.

Not sure if I should delete the trunk group and rebuild it using default settings or not. Not sure what got changed.

2

MiVoice Office 250/Mitel 5000 / Designate which phone line outbound calls are placed on.

« on: March 13, 2017, 12:35:04 PM »

Hi All,

Mitel 500cp system.

Whenever I hit the outbound call button on our phones, it defaults to a line that keeps giving me the message "This number has been suspended".

I have checked all 4 phone lines. I can call out on the other three by dialing the 5 digit trunk number, but this 4th one is giving me problems in the system. I can call into the office on this 4th number but not out.

Is there a setting that I need to adjust in the Database program to fix this?

All help is appreciated.

3

MiVoice Office 250/Mitel 5000 / Mitel 5000 Call Routing Announcement not working on all lines

« on: February 13, 2017, 10:49:59 PM »

Hi Team,

New to the forum here. I have a mitel 5000cp system. Love it. Recently it got moved from one floor to another in our office. In the process of it being moved, it seems that some settings got screwed up.

We have 4 phone lines. On two of the lines, the CRA works. A caller calls and within 2 seconds is getting the announcement. One the other two lines, one being our main number, it does not and just rings and rings.

I have looked everywhere and at as many settings as I can think of.

Can anyone offer assistance? As a small non profit (phone system was donated - we do not have a budget for phone tech support.