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Mitel Forums => Mitel Software Applications => Topic started by: fcutler on August 10, 2015, 03:04:20 PM

Title: 5550 IP console phone book not working
Post by: fcutler on August 10, 2015, 03:04:20 PM: Our 5550 IP Console is suddenly not displaying any information in the Phone Book. The BLF tab is displaying entries and everything else is functioning normally. I have been digging around but cannot pin down why this is happening all of a sudden. Has anyone seen this before or have any ideas?
Title: Re: 5550 IP console phone book not working
Post by: bluewhite4 on August 10, 2015, 03:07:14 PM: I thought the Phonebook only showed information when you searched for someone/extension.
Title: Re: 5550 IP console phone book not working
Post by: fcutler on August 10, 2015, 04:33:43 PM: Yes that is correct. But when you start typing nothing populates.
Title: Re: 5550 IP console phone book not working
Post by: ghost on August 13, 2015, 03:52:02 AM: how are you populating the phonebook? Direct connect to directory on phone system or via a spreadsheet/csv
Title: Re: 5550 IP console phone book not working
Post by: fcutler on August 14, 2015, 07:15:39 PM: It's via direct connect to the 3300. I believe this may be related to Windows however. The system running the 5550 software is having trouble installing updates and is stuck in a loop. I'm preparing a new system tonight and will reinstall the 5550 software and see how it goes.
Title: Re: 5550 IP console phone book not working
Post by: fcutler on August 26, 2015, 01:20:46 PM: It turned out that the programmed reboot had been turned off. Rebooting the 3300 solved the problem.