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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: evan631 on June 10, 2009, 01:52:54 PM

Title: Silent Monitoring
Post by: evan631 on June 10, 2009, 01:52:54 PM

We are using mitel 3300's along with 5330 IP phone.  I have configured Silent Monitoring for serveral of our managers.  I was wondering if there is a way while silent monitoring if they can talk to the employee, but not have the customer hear.

I don't think there is a way to do this , but thought i would check with you guys.

-Evan

Title: Re: Silent Monitoring
Post by: ralph on June 10, 2009, 02:23:46 PM

No way to do this.   
Need to use an instant messanger of some type.

Ralph

Title: Re: Silent Monitoring
Post by: evan631 on June 10, 2009, 02:25:32 PM

Thanks Ralph