Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: ScottL on May 12, 2017, 01:09:22 PM

Title: Can't listen to calls on an extension
Post by: ScottL on May 12, 2017, 01:09:22 PM

I can't listen to calls on an extension. I see there is time against the call, but the Playback buttons are grayed out. If a another recorded extension calls the first extension, I can hear both sides of the conversation.

My user type is set to 'Call Manager'. Teleworker is set for this extension. We are using Oaisys Recording Server version 7.4.1032

What setting must be changed to allow me to listen to recorded calls on this extension? (In checking, I found another extension that is grayed out.)

Thank you,

Scott