Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: pacifichydro on May 01, 2017, 07:51:21 PM

Title: how to setup agent permission to log in or log out other agent off the queue
Post by: pacifichydro on May 01, 2017, 07:51:21 PM: Hi all

We are using Mitel contact client centre (praifrier), I just wonder if you can provide the instruction how to setup agent with permission to log out/off other agent from queue

thanks
Title: Re: how to setup agent permission to log in or log out other agent off the queue
Post by: VinceWhirlwind on May 01, 2017, 08:46:28 PM: I think if they have a System Administrator licence (set in YSE) they can do this.
Title: Re: how to setup agent permission to log in or log out other agent off the queue
Post by: pacifichydro on May 01, 2017, 11:02:18 PM: I believe the administrator license in YSE is allowed you to configure the actual contact centre backend configuration, it is not for log in/log out agent

I believe we need to setup the supervisor profile but I am stuck of how to do that

Hope some guys can shed some light
Title: Re: how to setup agent permission to log in or log out other agent off the queue
Post by: boycey9 on May 02, 2017, 09:35:51 AM: From memory the account you use to do this must have a device attached to it, can be an extension or an agent ID but the Mitai is sent from the device not the server.
Title: Re: how to setup agent permission to log in or log out other agent off the queue
Post by: pacifichydro on May 02, 2017, 06:29:49 PM: I did a bit of research and you have to setup some kind of supervisor profile for an agent/extension so when they log into CCM it will then allow them appropriate permission

Just wonder if anyone do that before?
Title: Re: how to setup agent permission to log in or log out other agent off the queue
Post by: ZuluAlpha on May 03, 2017, 08:36:52 AM: Quote from: pacifichydro on May 02, 2017, 06:29:49 PM
I did a bit of research and you have to setup some kind of supervisor profile for an agent/extension so when they log into CCM it will then allow them appropriate permission

Just wonder if anyone do that before?

I do this as an admin from the web side. I have several profiles that have supervisory rights so when you set them up with an advanced supervisor license I just assign that profile and they are good to go. It's setting up the profiles that get a little tedious because you have to make sure all the agents are in the correct agent groups etc., but once that's done it makes things smooth.