Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: Biff0r on April 11, 2017, 09:58:20 AM

Title: MAC users - asking for Authentication when trying to install software
Post by: Biff0r on April 11, 2017, 09:58:20 AM

Afternoon folks,

Our MAC users when downloading from the App store the latest Micollab Client Software then running the software are asked for an Authentication code before getting any other information. Their welcome email doesn't provide this information just their logon and passcode details.

Anyone shine some light on this situation please?

(Info is populated by AD and only MAC users are being asked this, Windows is straight forward.)

Thanks in advance

Title: Re: MAC users - asking for Authentication when trying to install software
Post by: lundah on April 12, 2017, 12:17:56 PM

The authentication code is generated by the deployment wizard and sent to the user in their welcome email.

Title: Re: MAC users - asking for Authentication when trying to install software
Post by: acejavelin on April 12, 2017, 02:25:02 PM

Yeah, basically the Mac client is the same as iPad/iPhone as far as deployment goes. Best I have found is to actually give the user a softphone and deploy that way.